1. International Seminar organised by the Hospitality & Food Section - G.W.U. 11 th June 2007 Presented by Karl Grech Industry Human Resource Development Malta Tourism Authority HR Development in the Tourism Industry

2. Industry HR Development Malta Tourism Authority Introduction Aims & Objectives – DVD Feature National Training Initiatives – DVD Feature HR Challenges for the Tourism Industry Conclusion & question time

3. Industry HR Development Malta Tourism Authority Aims & Objectives National Training Initiatives DVD Feature

4. HR Challenges for the Tourism Industry MTAC and MTA are working to develop a long-term holistic human resource development plan for the tourism industry. Long-Term objective (target 2012) is to have a strong, well regulated and profitable tourism industry, staffed by competent and motivated personnel; confident and secure within their choice of career.

5. HR Challenges for the Tourism Industry cont… Main HR challenges to be addressed (Source UNWTO Report 2006)  The labour shortages  The declining service standards  The perceived change in the attitude of the public towards employment within the sector

6. Industry HR Development Malta Tourism Authority Questions

7. Industry HR Development Malta Tourism Authority Thank You Karl Grech karl.grech@visitmalta.com