1. Copyright © 2008 Wadsworth / Ch. 6 Overcoming Obstacles to Communication 6 6 Eighth Edition

2. Copyright © 2008 Wadsworth / Ch. 6 Struggles with Sexual Harassment Tim Boyle/Getty Images

3. Copyright © 2008 Wadsworth / Ch. 6 Communicator anxiety Inadequate preparation Vague instructions Jumping to conclusions Bypassing Sexual harassment Communication technology

4. Copyright © 2008 Wadsworth / Ch. 6

5. Are perceived as less competent Are less likely to be offered an interview Make poorer impressions in interviews Hold lower status & lower paying jobs Experience less job satisfaction © Jason Harris

6. Copyright © 2008 Wadsworth / Ch. 6 Situational -- Situational -- anxiety caused by factors present in a specific speaking situation Trait -- Trait -- internal anxieties an individual brings to the speaking situation Types include... © Roger Persson

7. Copyright © 2008 Wadsworth / Ch. 6

8. Prepare and practice! Warm up Concentrate on meaning Use a relaxing introduction Use deep breathing Use visual aids © Roger Persson

9. Copyright © 2008 Wadsworth / Ch. 6

10. Genetic endowment Experiences Perception of current situation Trait Anxiety Influenced by three factors... NOVA Development

11. Copyright © 2008 Wadsworth / Ch. 6 Use positive imagery or visualization> © Annie Dowie

12. Copyright © 2008 Wadsworth / Ch. 6 “Creating a positive, vivid & detailed mental image of yourself confidently giving a successful presentation.” © Jason Harris

13. Copyright © 2008 Wadsworth / Ch. 6 We act as the person we “see” ourselves to be © Roger Persson

14. Copyright © 2008 Wadsworth / Ch. 6 Words + Vivid Mental Pictures + Feelings =Confidence AP/Wide Photos

15. Copyright © 2008 Wadsworth / Ch. 6 Use your imagination See yourself as the speaker you want to be Picture yourself being successful Remember Remember: Words + vivid mental pictures + feelings = confidence Read a positive imagery exercise (p. 162) Use positive imagery or visualization © Annie Dowie

16. Copyright © 2008 Wadsworth / Ch. 6

17. Systematic Desensitization Another anxiety reduction method... © Jason Harris

18. Copyright © 2008 Wadsworth / Ch. 6 Cognitive Restructuring Another anxiety reduction method... © Jason Harris

19. Copyright © 2008 Wadsworth / Ch. 6 Skills Training Another anxiety reduction method... NOVA Development

20. Copyright © 2008 Wadsworth / Ch. 6

21. Begin with overall picture Use few words Make words specific & easy to understand Number or “signpost” objects or steps Use simple comparisons Use repetition Use good delivery techniques For clear instructions, follow these rules.. For clear instructions, follow these rules... “Project F” on p. 166

22. Copyright © 2008 Wadsworth / Ch. 6 Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission or rejection... U.S. EECO, 2006b --affects employment --interferes with work performance --creates an intimidating, hostile, or offensive work environment

23. Copyright © 2008 Wadsworth / Ch. 6 Review organizational policies Project friendly but professional image Confront harasser in assertive manner Document incidents of harassment Report incident to supervisor Weigh consequences of further action Suggestions for handling it...

24. Copyright © 2008 Wadsworth / Ch. 6 Quid pro quo Hostile work environment Previous definition includes two basic concepts... -- -- promise of rewards (promo- tion or perks) or threat (loss of job) -- --when con- ditions are “intimidating, hostile, or offensive” Tim Boyle/Getty Images (Refer back to case study, p. 155)

25. Copyright © 2008 Wadsworth / Ch. 6 Employees learn the system rapidly Social contacts are valuable Improved quality of work life Enhanced creativity Communication Technology Advantages to social e-mail... NOVA Development

26. Copyright © 2008 Wadsworth / Ch. 6 It is legal for employers to inspect employee e-mail Senders seldom proof-read for content or tone People respond to e-mail, IM’s, & blogs even when uncertain or angry Senders overlook the value of mirroring others’ sensory channels Disadvantages to e-mail, IM, & Blogs...

27. Copyright © 2008 Wadsworth / Ch. 6 Less emotion and conflict Participation more organized Decision-making equal to face-to-face Participation more equal Less satisfying than face-to-face Characteristics of electronic meetings... Jose Luis Pelaez, Inc./CORBIS

28. Copyright © 2008 Wadsworth / Ch. 6 6 6 Analyze the conversation between the Chief & Sergeant Richards (see Checkpoint 6.1).

29. Copyright © 2008 Wadsworth / Ch. 6 6 6