2. Getting Your Employees to Rock for Applause! Colleen Billings, PHR

6. Engaged Not-Engaged Actively Disengaged

7. Gallup Organization Research 25 years +90,000 Business Units +1.5 Million Employees __________________________________ = Q12 Source: www.Gallup.com

8. 1.I know what is expected of me at work. 2.I have the resources I need to do my work properly. 3.At work, I have the opportunity to do what I do best. 4.I regularly receive praise for doing good work. 5.My supervisor seems to care about me as a person. 6.I receive encouragement to develop at work. 7.At work, my opinions seem to count. 8.The company mission makes me feel my job is important. 9.My coworkers are committed to doing quality work. 10.I have a best friend at work. 11.I get regular feedback about my progress at work. 12.I’m given frequent opportunities to learn & grow. Source: www.Gallup.com Q12 CORE ELEMENTS: (linked to productivity, profitability, retention & customer service)

9. Basics Needs First! 1.Do I know what is expected of me at work? 2.Do I have the materials and equipment to do my work?

10. Management Support: 3. Do I have the opportunity to do what I do best every day? 4. In the last 7 days, have I received recognition for praise for good work?

11. Self Esteem and Worth: 5. Does my supervisor seem to care about me as a person? 6. Is there someone at work who encourages my development?

12. Your Greatest Hits! Know and Use your employees’ names Recognize the Wins Social Activities Communicate…OVER Communicate Seek and Give feedback; It’s a two way street Cross Training (flexible work force/development/variety) Hold them and their coworkers Accountable for Results Be thoughtful; SURPRISE them!

13. Recommended Reading talentmgt.com

14. Colleen Billings, PHR billings.colleen@yahoo.com Questions Thank you!