1. HR-PMD/MCL-TEC december 2005 1 Management, Communication & Language Training TEC – December 2005 Sudeshna Datta- Cockerill

2. HR-PMD/MCL-TEC december 2005 2 Management, Communication & Language Training Management & Communication Feedback from New Courses Introduction to Leadership Service Orientation Managing Time Supervisory Competencies Calendar for Jan – June 2006 Courses scheduled Places available Core Development Packages CDP – GL CDP – SL CDP – DH Workshop Language Professional & General French 13 courses / 174 participants Professional & General English 11 courses / 139 participants Specific English -Oral & Written 2 courses / 14 participants Progress testing 30 November to 9 December.

3. HR-PMD/MCL-TEC december 2005 3 Management, Communication & Language Training Questions Aver- age General level of satisfaction80 90 80 709060 80.0 Objectives: Key elements in client/service provider relationship 10070 90 60 83.3 Objectives: Techniques for developing client focus 70 90 40 77.8 Trainer80 100908090 70 85.6 Practical Exercises 6090 8090 8010060 82.2 Your working environment will encourage use of skills 7060 50 70305080 58.6 Feedback Service Orientation – first session – October 2005 Patrick Duhoux

4. HR-PMD/MCL-TEC december 2005 4 Management, Communication & Language Training Global statisfaction90 10080 10090100809080 89 Objectives achieved 90 80 90 10090 100 90 Trainer90 100 901008090 92 Relevant to your work environment 100709050809080100809080 83 Your environment will encourage use of skills 506065507090 8010060 72 Overall organization of this seminar 8090 809080 9010090100 89 Feedback Introduction to Leadership – first session – October 2005 Rob Hamblin

5. HR-PMD/MCL-TEC december 2005 5 Management, Communication & Language Training Managing Time Bruno Savoyat, CH 16 participants 3 collective sessions (including OUTLOOK – IT) 2 individual coachings each Final session 12 December Evaluations to follow Supervisory Competencies Walter Bollinger, CH 16 participants 2 sessions French / English November / December Evaluations to follow

6. HR-PMD/MCL-TEC december 2005 6 Management, Communication & Language Training CDP – GL Part One 7 – 9 March, Archamps Part Two 19 – 21 June, Archamps CDP-GL Campaign completed Six month evaluation to follow CDP-SL 4 sessions – Nov / Dec 2005 +March /April 2006 2 sessions cancelled (lack of participants) 3 sessions – Jan / Feb 2006 + April /May/June 2006 Places still available

7. HR-PMD/MCL-TEC december 2005 7 Management, Communication & Language Training Core Deveopment Packages / January – June 2006 CourseDatesLanguagePlaces available CDP-SL Parts 1 & 2 23-25 Nov + 7-8 March 28-30 Nov + 16-17 Mar 30 Nov-2 Dec+ 21-22Mar 5-7 Dec + to be fixed 18-20 Jan + to be fixed 23-25 Jan + to be fixed 25-27 Jan + to be fixed English French English French English Full 4 5 6 ? CDP-GL Part 1 Part 2 7-9 March 19-21June Bilingual English open CDP- DH workshop 9 FebruaryEnglishfull

8. HR-PMD/MCL-TEC december 2005 8 Management, Communication & Language Training Management curriculum / January – June 2006 CourseDatesLanguagePlaces available INTRODUCTORY PACKAGE Communicating effectively1-3 February Bilingual (Residential) 5 CERN – the OrganisationpipelineBilingual open Personal Awareness & Impact 2006 – dates to be fixed Bilingual (Residential) 2 Introduction to Leadership 10 - 12 May English open Managing by Project 2006-dates to be fixed Bilingual 4

9. HR-PMD/MCL-TEC december 2005 9 Management, Communication & Language Training Management curriculum / January – June 2006 CourseDatesLanguagePlaces available COMPLEMNTARY MODULES Project Management24 - 26 JanBilingual 6 Communicating to Convince1 - 2 FebruaryBilingual 8 Managing Teams3 - 4 April English open Quality Management 20 -21 April English 6 Leadership Competencies14 -16 June English open Risk Management22 - 23 JuneEnglish 8

10. HR-PMD/MCL-TEC december 2005 10 Management, Communication & Language Training Communication curriculum / January – June 2006 CourseDatesLanguagePlaces available INTRODUCTORY PACKAGE Communiquer efficacement 30, 31 Janvier + 9, 10 mars Français full Communicating effectively 7, 8 March + 18, 19 April English 9 Personal Awareness & Impact 2006 – dates to be fixed Bilingue (Residential) 2 Managing Time 2006 – dates to be fixed E / F open Managing Stress 2006 – dates to be fixed E / F open

11. HR-PMD/MCL-TEC december 2005 11 Management, Communication & Language Training Communication curriculum / January – June 2006 CourseDatesLanguagePlaces available COMPLEMENTARY MODULES Techniques d’exposé et de présentation s 24, 25 janvier + 6 mars Français 1 Animer ou participer à une r é union de travail 7 - 9 mars Français 4 Communicating effectively in your team 20 - 21 April English 7 Negotiating effectively 2006 – dates to be fixed English/ Français open Working effectively in your team 2006 – dates to be fixed English/ Français open Service Orientation2006 – dates to be fixed English/ Français open