1. Copyright © 2002 by W. B. Saunders Company. All rights reserved. Chapter 11 The Clinical Interview and Communication Skills Menu F

2. Slide Copyright © 2002 by W. B. Saunders Company. All rights reserved. The reciprocal process of communication 11-2 (Fig. 11-1) Menu FB

3. Copyright © 2002 by W. B. Saunders Company. All rights reserved. l Arguing, minimizing, challenging l Giving false reassurance l Interpreting or speculating on the dynamics of client problems l Probing sensitive areas l “Selling” client on accepting treatment l Participating in criticism of any staff member l Joining any attacks led by client l Arguing, minimizing, challenging l Giving false reassurance l Interpreting or speculating on the dynamics of client problems l Probing sensitive areas l “Selling” client on accepting treatment l Participating in criticism of any staff member l Joining any attacks led by client Clinical Interview: Tactics to Avoid Menu FB

4. Copyright © 2002 by W. B. Saunders Company. All rights reserved. l Speak briefly l When you don’t know what to say, say nothing l When in doubt, focus on feelings l Avoid giving advice l Don’t rely on asking questions l Pay attention to nonverbal cues l Focus on the client l Speak briefly l When you don’t know what to say, say nothing l When in doubt, focus on feelings l Avoid giving advice l Don’t rely on asking questions l Pay attention to nonverbal cues l Focus on the client Clinical Interview Guidelines Menu FB

5. Copyright © 2002 by W. B. Saunders Company. All rights reserved. l Identify and explore problems relating to others l Discover healthy ways of meeting emotional needs l Experience satisfying interpersonal relationships l Feel understood and comfortable l Identify and explore problems relating to others l Discover healthy ways of meeting emotional needs l Experience satisfying interpersonal relationships l Feel understood and comfortable Help the Client Menu FB

6. Copyright © 2002 by W. B. Saunders Company. All rights reserved. l Observing nonverbal behaviors l Listening to/understanding verbal messages l Understanding in context of life l Listening for inconsistencies l Giving feedback l Observing nonverbal behaviors l Listening to/understanding verbal messages l Understanding in context of life l Listening for inconsistencies l Giving feedback Active Listening Components Menu FB

7. Copyright © 2002 by W. B. Saunders Company. All rights reserved. l Asking close-ended questions l Giving approval/disapproval l Advising l Asking “why” questions l Asking close-ended questions l Giving approval/disapproval l Advising l Asking “why” questions Obstructive Techniques Menu B