1. Service Level Management https://store.theartofservice.com/the-service-level-management-toolkit.html

2. Database administration and automation The impact of IT automation on database administration 1 Recently, automation has begun to impact this area significantly https://store.theartofservice.com/the-service-level-management-toolkit.html

3. IT Service Management Forum - itSMF Germany (DE – itSMF Deutschland e. V.) 1 The German chapter was founded 2001 in the constitution of an registered association (German: eingetragener Verein; e https://store.theartofservice.com/the-service-level-management-toolkit.html

4. IT Service Management Forum - itSMF UK 1 There were six regional groups actual in place (December 2012( https://store.theartofservice.com/the-service-level-management-toolkit.html

5. Performance engineering - Service management 1 In the operational domain (post production deployment) performance engineering focuses primarily within three areas: service level management, capacity management, and problem management. https://store.theartofservice.com/the-service-level-management-toolkit.html

6. Performance engineering - Service level management 1 In the service level management area, performance engineering is concerned with service level agreements and the associated systems monitoring that serves to validate service level compliance, detect problems, and identify trends https://store.theartofservice.com/the-service-level-management-toolkit.html

7. Helpdesk and incident reporting auditing - Help desk software common functions 1 Service Level management is often crucial to the help desk process as a measure of its success. This is usually an automated benefit of the help desk application. https://store.theartofservice.com/the-service-level-management-toolkit.html

8. Business transaction management - Applications 1 Service level management: Monitoring of SLAs and alerting of threshold breaches both at the end-user and infrastructure tier level. https://store.theartofservice.com/the-service-level-management-toolkit.html

9. Service-level agreement - Overview 1 Corporate-level SLA: Covering all the generic service level management (often abbreviated as SLM) issues appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are less frequently required. https://store.theartofservice.com/the-service-level-management-toolkit.html

10. ITIL security management 1 However, in this particular section the most obvious relations will be the relations to the service level management process, the incident management process and the Change Management process. https://store.theartofservice.com/the-service-level-management-toolkit.html

11. ITIL security management - Plan 1 The Plan sub-process contains activities that in cooperation with the Service Level Management lead to the (information) Security section in the SLA. https://store.theartofservice.com/the-service-level-management-toolkit.html

12. Service desk - Other activities 1 #Information Technology Infrastructure Library#Service level management|Service-level management https://store.theartofservice.com/the-service-level-management-toolkit.html

13. Financial management for IT services - Service-level management 1 Information Technology Infrastructure Library#Service level management|Service-level management provides key information regarding the level of service required by the customer (SLAs) and therefore forms the basis for calculations of all three sub-processes https://store.theartofservice.com/the-service-level-management-toolkit.html

14. ItSMF - itSMF Germany (DE – itSMF Deutschland e. V.) 1 The work groups develop and publish a list of books and position papers https://store.theartofservice.com/the-service-level-management-toolkit.html

15. Service level requirement 1 SLRs are part of the Service Level Management stage of Service Design within the IT field. The organization of these concepts is spelled out in the Information Technology Infrastructure Library (ITIL); a method of standardizing the practices of IT services and design. https://store.theartofservice.com/the-service-level-management-toolkit.html

16. Service-level agreement - Overview 1 ** 'Corporate-level SLA': Covering all the generic Service level management#Service level management|service level management (often abbreviated as SLM) issues appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are less frequently required. https://store.theartofservice.com/the-service-level-management-toolkit.html

17. HP OpenView - HP Software Business Availability Center (BAC) 1 * HP Software Business Availability Center / Service Level Management (BAC/SLM) https://store.theartofservice.com/the-service-level-management-toolkit.html

18. Oblicore 1 'Oblicore', Inc https://store.theartofservice.com/the-service-level-management-toolkit.html

19. Oblicore 1 In 2007, Oblicore was ranked 13 among Inc. 500's top Companies in Software. In 2009, Oblicore Guarantee was listed as a Service Level Management Market Leader in an OVUM Butler Group Technology Audit. http://www.oblicore.com/resources/analyst_r eports.php https://store.theartofservice.com/the-service-level-management-toolkit.html

20. List of acquisitions by CA Technologies - Acquisitions 1 | style=text-align:center;|[ http://www.ca.com/us/press/release.aspx? cid=225545 CA Acquires Oblicore, Leader in IT Service Level Management] https://store.theartofservice.com/the-service-level-management-toolkit.html

21. Action Request System - Applications using Action Request System 1 *[ http://www.bmc.com/products/product- listing/53174792-132703-1311.html BMC Service Level Management] (previously linked to Service Level Management) https://store.theartofservice.com/the-service-level-management-toolkit.html

22. Configuration Management (ITIL) - Tools 1 The ISS assessment operates through Licensed Software Assessors https://store.theartofservice.com/the-service-level-management-toolkit.html

23. Event correlation - Event correlation in integrated management 1 The goal of integrated management is to integrate the management of networks (data, telephone and multimedia), systems (hosts and applications) and IT services in a coherent manner. The scope of this discipline notably includes network management, systems management and Service level management|Service-Level Management. https://store.theartofservice.com/the-service-level-management-toolkit.html

24. D-Grid - ValueGrids 1 ValueGrids developed service level management in service value networks. This was supposed to enable providers of Software-as-a-Service solutions to utilize grid infrastructures and leverage the German national grid infrastructure. https://store.theartofservice.com/the-service-level-management-toolkit.html

25. Application Management - Applications 1 * Service level management: Monitoring of SLAs and alerting of threshold breaches both at the end-user and infrastructure tier level. https://store.theartofservice.com/the-service-level-management-toolkit.html

26. For More Information, Visit: https://store.theartofservice.com/th e-service-level-management- toolkit.html https://store.theartofservice.com/th e-service-level-management- toolkit.html The Art of Service https://store.theartofservice.com