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Published byAntonia Watts Modified over 9 years ago
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Alerts RM Monitor David Bolling January 2010
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Mobile Data Increasingly a mobile world Expectations of access to data anywhere Competitors do not deliver RM competitive advantage
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Alerts One of our best competitive advantages Some sales made specifically for Alerts Data can be overwhelming Alert thresholds are the key to the power Only important events presented to management
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Alerts v18 Alerts Expansion Project Compelling new alerts Improve existing delivery methods Refinements to existing alerts
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Alerts v18 MI sale (by important item / cost) “Cash Drop Needed” Deleted CC payment Low Stock CC Batch Report (maybe) Email distribution lists Negative $ Activity: Price Adj, Coupons, Discounts, Negative Pmt, Transfers
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RM Monitor
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Now live in production Long beta period gathering feedback Since service began, data requests: 79 from Windows Mobile 996 from Blackberry 2,243 from Desktop Browser 14,672 from iPhone
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RM Monitor Top 10 users December stats:
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RM Monitor Architecture: Stores upload data once every 5 minutes RMM server in Amazon Elastic Compute Cloud Clients connect to RMM server for all services RM Monitor website Client data retrieval (browser, WM, iPhone) Admin login, user maintenance PCI Compliant! No additional store installation expense (no DMZ)
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Demo
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RM Monitor Our beta experience … from users: Rave reviews Good feedback for additional data wanted Individual check items Discounts in addition to Deletions Liquor / Food breakdown Emp lookup info (cell numbers with quick dial) Yesterday’s Sales Summary Ad-hoc report requests
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Demo
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RM Monitor Our beta experience … from resellers: “I sold an upgrade because of RM Monitor!” “I made a sale because of RM Monitor!” Yet Another Competitive Advantage Will keep them as a customer. Won’t want to give up this feature.
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RM Monitor Top 10 users monthly stats:
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RM Monitor Killarney’s Publick House - Jack Manousos Upgraded because of RM Monitor Saw our ad on RM Online (BO startup screen) RM Monitor is most used app on his iPhone “Really easy app to use, no learning curve, the power is in the data.”
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Jack Manousos Business Issues Addressed Check on emps that arrive late Security: emps doing operations as other emps “Derek made 3 deletions when wasn’t even there.”
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Jack Manousos Operations Efficiencies Connected without being there Reduced calls to manager on duty Able to manage multiple stores Faster access to table info on site Customer count check Table amount check Expensive item check
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Thank you Questions?
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