1. SPARKLE SERVICES, INC. PRESENTS: Effective Quality Control

2. A SK Y OURSELF How do you know your building is clean? How do you know contracted services are performed? How do you know you are receiving real value for the price being paid? You can only know with proof.

3. T HE S OLUTION We Offer Proof through Effective Quality Control Know services will be completed as outlined. Submit messages that are documented. Receive customer service that exceeds expectations. Consistently get a cleaner building for the same cost.

4. We accomplish this level of service with our quality control program, CleanTelligent. T HE E XPERIENCE : Our Customer Service is Built on 3 Values: Quality Reassurance Communication

5. Q UALITY : I NSPECTIONS We input and document the services from our contract into CleanTelligent.

6. Q UALITY : I NSPECTIONS We inspect those services to make sure they are performed to above industry standards.

7. Q UALITY : I NSPECTIONS Inspection results are available for review so you can see we are honoring our contract.

8. R EASSURANCE : J OB S CHEDULING All work is scheduled based on the areas and frequencies specified in the contract.

9. R EASSURANCE : J OB S CHEDULING Detailed job schedules ensure all services are completed as promised.

10. M OBILE S URVEYS QR codes can be used to receive feedback on your building through anonymous surveys. Time tracking of the cleaning staff is also available through this same feature.

11. M OBILE S URVEYS Scan QR Code to experience the power of Anonymous Surveys

12. C OMMUNICATION Submit any issues using your current email system or submit directly into CleanTelligent.

13. C OMMUNICATION All responsible personnel are notified. If the request does not receive a prompt response, management is informed. CleanTelligent Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order: Client: Boyer Company Service Location: Boyer Company Offices Subject: No Toilet Paper Message :Date: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1 st floor. Please choose one of the actions below: Reply View

14. CleanTelligent Client Notification Michael Jenkins from CleanBrain Software, Inc. has REPLIED to the following message: Client: Boyer Company Service Location: Boyer Company Offices Subject: RE: No Toilet Paper Message :Date: February 26, 2012 09:26 AM Taken care of. Thanks for letting us know! Message History Author: Dane Laverty – Boyer CompanyDate: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1 st floor. To reply to this message, please choose one of the actions below: Reply View C OMMUNICATION We respond to your message and updates are logged as progress is made.

15. C OMMUNICATION : REPORTS Performance reports help us increase accountability and improve internal training.

16. View average inspection scores to know that you are getting real value for the price. C OMMUNICATION : R EPORTS

17. O UR P ROMISE With effective quality control you can know: Services are completed as contracted. Messages are documented and receive response. Customer service is exceeding your expectations. The building is consistently cleaner for what you are paying.

18. S IMPLE I MPLEMENTATION Get Started Receive a username and password. Click a desktop icon linking to the login. Submit and review information. All data is secure.

19. We Are Committed to Providing Exceptional Customer Service.