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Training The best system is no good if people don’t understand it.

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Presentation on theme: "Training The best system is no good if people don’t understand it."— Presentation transcript:

1 Training The best system is no good if people don’t understand it

2 A Level Tip Make sure you know the difference between Training types and Training methods (techniques)

3 Types of training Induction Task based Skills based

4 Induction Training For new staff ICT Policies and procedures e.g. – Password security – Acceptable use of the internet – Physical security such as always having an ID card

5 Task based training E.G. A supermarket Point of Sale (POS) system Possibly the only training for operational staff Frequently the only training for external staff Retraining required when systems change

6 Skills based training Typically for strategic staff – Middle managers – Finance people E.G Spreadsheet/ECDL Typically spread over a long timeframe

7 Cost Benefit Issues Training is an investment How will it pay for itself? – Higher productivity – Fewer errors – Increased sales

8 Staff Retention Does it pay to train staff who are likely to leave? How will training affect staff? – Will trained staff be more satisfied and productive – Will they be more likely to stay – If they stay will the organisation be more productive?

9 Training methods Personal Training: One Person to another Widely preferred to books/computer Classroom – Traditional and well known One to One – Expensive, highly customized but very effective

10 Offsite Training Commercial Training Companies – Expensive but effective and specialised – Staff not be working causing an additional cost – Additional costs of accommodation/food etc

11 In summary Induction: When people join the organisation Task: Specific to the job Skills: Generic skills that can be used elsewhere….

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