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Published byBarry Alexander Modified over 9 years ago
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Training The best system is no good if people don’t understand it
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A Level Tip Make sure you know the difference between Training types and Training methods (techniques)
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Types of training Induction Task based Skills based
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Induction Training For new staff ICT Policies and procedures e.g. – Password security – Acceptable use of the internet – Physical security such as always having an ID card
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Task based training E.G. A supermarket Point of Sale (POS) system Possibly the only training for operational staff Frequently the only training for external staff Retraining required when systems change
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Skills based training Typically for strategic staff – Middle managers – Finance people E.G Spreadsheet/ECDL Typically spread over a long timeframe
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Cost Benefit Issues Training is an investment How will it pay for itself? – Higher productivity – Fewer errors – Increased sales
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Staff Retention Does it pay to train staff who are likely to leave? How will training affect staff? – Will trained staff be more satisfied and productive – Will they be more likely to stay – If they stay will the organisation be more productive?
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Training methods Personal Training: One Person to another Widely preferred to books/computer Classroom – Traditional and well known One to One – Expensive, highly customized but very effective
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Offsite Training Commercial Training Companies – Expensive but effective and specialised – Staff not be working causing an additional cost – Additional costs of accommodation/food etc
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In summary Induction: When people join the organisation Task: Specific to the job Skills: Generic skills that can be used elsewhere….
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