1. October 28, 2011

2.  Benefit Year Earnings (BYE): Root Causes Identified:  Agency Causes  Wage crossmatch delays  Frequency of state new hire crossmatch  Limited wage reporting help features  Claimant Causes  Failure to report earnings  Incorrect reporting  Employer Causes  Failure to respond to wage audits  Delayed reporting of new hires 2

3.  Benefit Year Earnings (BYE): Planned action(s) to address:  Bring employer wage audits current  Run state new hire twice weekly  Increase number of internet continued claims filers  Employer outreach and education Principal milestones:  To prevent improper payments due to the non- reporting and incorrect reporting of wages 3

4.  Separations: Root Causes Identified:  Agency Causes  Employer separation notices  Employer education  Claimant Causes  Failure to report separation or correct reason for separation  Errors made when reporting last week wages/hours causing incorrect disqualification dates.  Employer Causes  Agency correspondence not returned or not returned timely  Late reporting state new hire 4

5.  Separations:  Planned action(s) to address:  Revise current employer separation notices to gather additional information  Promote employer education to encourage timely responses to agency requests for information  Develop and promote a community outreach campaign to educate and improve UI Integrity  Improve online agency resources  Principal milestones:  To see a reduction in Alaska’s improper payment rate by implementing program improvements 5

6.  Work Search Issues:  Currently Alaska does not require active work searches for regular UI benefit eligibility. 6

7. 7  Issue 1: Job Service Registration Errors  Root cause(s) identified:  Reduce claimants currently allowed to defer JS registration.  Identify claimants incorrectly deferred from registration due to an incorrect return to work date.  Reduce interstate and union registration errors.  Lack of claimant notification to update registration when change in status detected.  Planned action(s) to address issue  State regulation change  Automated identification of claimants incorrectly registered.  Principle milestones  To reduce improper payments by reducing the amount of incorrectly registered claimants.

8.  Issue 3: Able and Available Issues  Root Causes identified o Agency Causes  Limited online instructions/help functions during continued claim process  Verbiage used in continued claim applications o Claimant Causes  Failure to properly report able and available issues to agency o Planned action(s) to address issue  Improve existing features of online filing system  Clarify verbiage used in continued claim applications  Claimant outreach o Principle milestones  To reduce improper payments caused during the continued claim process 8

9.  Strategies to Support Owning UI Integrity:  Educate staff:  Roles and responsibilities  Referring cases to fraud  Program improvement suggestions  Develop Processes  For employer and public education  For continuous program improvements  Maintain management oversight  Frequent reporting to management staff  Target problem areas for improvement 9

10.  Communications Strategies:  To claimants  Improve online filing help functions  Improve continued claims verbiage  Public outreach concerning integrity  To employers  Educate on importance of timely responses to agency correspondence  Identify non-responsive employers 10

11.  Communications Strategies, Continued:  To state UI staff  Regular integrity related training  Dedicated email suggestion box for improvements  Continued UI Program staff training  To the public  Integrity related public announcements  Improved online filing instructions/help features  To state leaders (Governor, state legislature, etc.)  Work with state administration on proposed regulation changes  Maintain a good working relationship  Keep open lines of communication 11

12. “Integrity: Own It!”  Questions?  Alaska State Contact for follow-up: Bill Kramer at bill.kramer@alaska.gov Phone: (907) 465-5927 12