2. 211 Harehills Road, Leeds, WestYorkshire A Case Study of ICT in the Bakery Business

3. J K lodge Bakery Research & Development Investigating new products and trialling products Production Making and baking quality control Ordering/Sales Taking orders Direct sales to customers Accounts : Sales & stock records profit & loss accounts payment of stuff Mr JK Lodge R&D Manager Mr P Lodge Production Manager Team of 4 Full-time Mrs T Lodge Ordering & Sales Manager Team of 5 Full-time And 4 part-time Mrs K Wilson Accounts Manager

4. Tina organises the sales staff and tills, then opens the shop at 8.30am and direct sales begin. She then checks the phone messages and begins to organise new customer orders. At 5am the other three production staff (bakers) arrive and start producing under the direction of Paul Lodge. They use the Recipe Book to help them bake and make the products in the correct way.

5.  The Production Schedule - describes what needs to be baked by the Production Team  Recipe Book - describes how to make each product  Raw Materials List - describes what raw materials need to be ordered  Lunch Rota - describes when people can have their lunch  Spoken Instructions - eg. tell sales staff to set up the shop and begin selling  Meeting Notes - what bills have come in, what orders have gone out  Accounts Log Books - record of financial transactions

6.  Invoices - asks customers to pay for what they have received  Raw Material Orders - asks suppliers to deliver new raw materials  Advertisements - tries to attract new customers  Price lists/labels - helps customers see how much things cost  Cheques - pays suppliers for goods they have delivered  Tax details - ensures Inland Revenue have accurate records  References - help employees find a new job somewhere else  Paying-in Slips - ensures that bank account records are accurate  Word of Mouth - tell customers about special offers

7.  Who could use a spreadsheet?  What documents could be word processed?  How could a web site and/or the use of e-mail help the business? Time for you to try and help!!

8. Good Points  Some are set out really good Bad Points  Images Are Blury  To Many Sentences  Bullet points should be small sentences