2. Learning Objectives Educate guests on the hair styling domain and its associated products Use the appropriate tools and service behaviors to discover guests’ hair styling needs Use the appropriate tools and service behaviors to provide appropriate solutions for guests’ hair styling needs Effectively perform the Signature Hair Styling Rituals and the complete Hair Care Experience

5. 1 Hair Styling System 23

6. Smooth Frizz

7. Create Volume

8. Define Curl

9. Style—Create Hold

10. Finish—Create Texture

11. Finish—Add Shine

12. Finish—Hold with Hair Spray

13. Hair Care Consultation Tool

14. Solutions Formula “Because (challenge or need) I recommend (appropriate system) Which will (results).”

15. Signature Hair Styling Rituals The Gloss The Puff The Lift The Tousle The Twist

18. Knowledge Check

20. Action Plan

21. Product Homeplay