1. Key Issues on the Path to VoIP Nicholas Topham

2. Telstra Corporation Access to more than 230 countries and territories across the globe Highest industry Credit Rating 13th largest telco globally by market capitalisation Substantial investments and ownership in worldwide telecommunications ventures 40,000 employees in over 60 operations worldwide Servicing more than 200 of the world’s top 400 companies

3. Telstra Europe Active in the UK since 1991 Independently-owned network Over 200 employees £100m revenue Broad services portfolio Alternative network Top 15 State-of-the-art datacentres in London, Cambridge, Sunderland Customers including, Hilton, Diamond Trading Company, Millfield, RB Scotland, 0800 Reverse

4. Service Offering

5. Market Players

6. Buy Vs Hosting

7. Critical Issues

8. Order/Provide/Support/Bill

9. Customer Support Process

10. Implementation

11. Return On Investment

12. Applications & Services Development Telstra Europe

13. Is VoIP For You