2. Lablinks That’s me messed up the Well Close Square lab results – have to tell them that we never received the sample again….

3. Lablinks – what we will cover What it is What it isn’t How to do it How not to do it Problems …and solutions Remember, this involves everyone: receptionists, admin staff, doctors, nurses – and we all have to do it right

4. Lablinks – plus points Easy to use …by everybody Straightforward Never goes wrong Intuitive Saves trees Makes the tea Kind to animals

5. Lablinks – minus points SlowClunkyComplicated ….well, not quite…

6. Open Lablinks from the utilities menu Hey! This looks interesting!

7. Daybook buttons Get daybook filter …use this to see part or all of the whole list of results

8. Daybook buttons Find a patient’s result …if it has not been posted yet, it may still have an annotation or action

9. Daybook buttons Collect results and match results …done by Admin

10. Daybook buttons Look at outstanding actions

11. Daybook buttons Support and config – do not touch!

12. Daybook buttons Help!

13. Open Lablinks from the utilities menu …then open the daybook

14. The daybook shows the results …but I don’t want to see all the results, just mine… …so I need to filter…

15. Daybook filter

16. Assigned to me All GP’s Not viewed by me Show all Click “Search”

17. Daybook results Click on the top result…

18. First result… This result needs an annotation tag or an action tag

19. Annotation or action? Annotation Writes annotation to notes No action required Tell patient normal Doctor discuss next appointment Action Somebody has to do something

20. First result…

21. Annotate a result F3 to annotate “tell pt normal” F4 to annotate “dr discuss next appt”

22. Let’s take some action here…

23. Choosing an action F12 to take an action …then click one Reception will take action

24. Post it – but where to? The “Clinical” tab should say what was written on the form… …which should be the current problem the result is posted to

25. F2 to post… …under that patient’s current problem

26. Dealing with the actions Action tags are completed by receptionists mainly Doctors or nurses can store actions here too if they wish (F10 or F11) F6 requests “make appt dr” F7 requests “make appt nurse” F8 requests “dr phone pt” F9 asks for paper notes

27. Taking action All results must have an annotation tag or an action tag Annotated results are just posted to the notes Action tags MUST be actioned according to the action required

28. OK lets process some actions Hey! This sounds even more interesting, girls!

29. Action process filter Usually we want them all…

30. The outstanding actions

31. Completing an action Click on the action when it is done Then click “OK” when tasks complete …

32. What not to do

33. No annotation or action tag = no posting… …So if you don’t look at your results you will get lots of hassle from receptionists (guaranteed) Don’t fiddle with the config options (on pain of death) Take care with the macros – make sure they have done what you meant them to do

34. Problems, problems, problems

35. Problems Remembering to do it Set aside a special time each day – when would you have looked at the paper results?

36. Problems Each doctor will have to look at his assigned doctor’s results but only actioned or annotated results will be posted (but they will be available in the daybook) Only actioned or annotated results are posted – otherwise they just sit in the daybook Admin staff can post the results (docs can do it if they want) All actions and annotations are written in the notes Remembering to do it What if someone is on holiday?

37. Problems Remembering to do it What if someone is on holiday? How do we remember to look at another doctor’s results? (The new dynamic intranet may provide the answer)

38. Problems The result has been sent to the wrong doctor It can be redirected to the appropriate person Remembering to do it Remembering to do it What if someone is on holiday? What if someone is on holiday?

39. Problems Remembering to do it What if someone is on holiday The result has been sent to the wrong doctor …or should have been sent to the nurse Nurse 1 Nurse 2 Nurse 3

40. Problems Nurse 1is Nurse 2is Nurse 3is Nurse 4is Nurse 5is Nurse 6is Nurse 7is Nurse 8is Nurse 9is

41. Lab links…