1. Joep van Nieuwstadt EXIN: The Examination Institute for Information Science Global standards in IT Helping Business IT Alignment

2. EXIN 2 EXIN Examination Institute for Information Science Over 30 years of experience. Setting the standard for qualification of IT Professionals. Exams and exam specifications based on best practice and standards in the IT industry.

3. EXIN 3 Demonstrated competencies Organisation Person Training Certification Standard Specification Competency Learning tools Role

4. EXIN 4 Standards in IT Industry ITIL PRINCE2 ISPL CMM MOF COBIT DSDM ASL

5. EXIN 5 ITIL The up-to-date training program for IT Service Management and the systematic approach in managing the IT infrastructure

6. EXIN 6 ITIL: advantages Best Practice and experience for more than 10 years in over 40 countries Publicly available De facto standard in the IT industry Recognized Certificates for professionals For large & small, public & private organisations

7. EXIN 7 ITIL: covering all major processes in IT Service Management

8. EXIN 8 Foundation Certificate Practitioner’s Certificate IT Service Management Certificates Manager’s Certificate

9. EXIN 9 Partners in ITIL Certification itSMF OGC EXIN ISEB TSO USERS BOOKS COURSES TOOLS CONSULTANC Y EXAMINATIONS

10. EXIN 10 EXIN provides exams in more than 35 countries

11. EXIN 11 ITIL exams over the previous years (EXIN and ISEB: world-wide)

12. EXIN 12 Our Partners Agents Loyalist College, North America Prometric (Foundation) TUV Akademie, Germany CSME (American Universities) Authorized Examination Centers Permanent (contracts): HP, IBM

13. EXIN 13 Thank you for your kind attention