1. Health & Social Care Diploma & Common Induction Standards
WORKSHOP 1
ROLE of the Health & Social Care Worker
March 2011

2. Apprenticeship Award element Achieved by
Diploma Health and Social Care Level 2/3
(Workshops and Assessor visits)
Certificate in preparing to work in adult social care Level 2/ 3
(Workshops)
Employer rights and responsibilities Level 2
(Workshops and independent work with manager)
Key skills in Communication- Level 1/2
Test and portfolio developed during workshops
Key skills in Application of number- Level 1/2

3. Workshop topics 201/301; Principles of communication
202/302; Principles of personal development
203/303; Principles of diversity, equality and inclusion in adult social care
204; Principles of safeguarding and protection in health and social care
205/304; Principles for implementing duty of care in health and social care
206; Understand the role of the social care worker
207/305; Understand person-centred approaches in adult social care
208/306; Understand health and safety in social care settings
209/307; Understand how to handle information in social care settings.

4. Portfolio building; Tasks and assignments set by City and Guilds
Observations (By your assessor)
Self reflections/Question and answer/ Candidate statements
Professional discussion
Independent research

5. Objectives: By the end of the day candidates will be able to:
Understand why you should work in ways that are agreed with the employer
Understand working relationships in health & social care
Understand responsibilities & limits of your relationships with individuals
Be able to work in partnership with others
March 2011

6. You and your job. Aims and values.
What are the needs of the people you support?
Organisation
Aims
A general statement of what an organisation hopes to achieve
Values
What an organisation considers important in its work
A principle, standard or quality considered worthwhile or desirable, e.g. fairness, equality, upholding people’s rights
March 2011

7. Your role and responsibilities
Your job description is a document that gives detailed information about:
your job title
your work
what you will be doing
what you are responsible for
who you are responsible to.
JOB DESCRIPTION
JOB TITLE:
REPORTING TO:
GRADE:
RESPONSIBILITIES:
March 2011

8. Your wider responsibilities as a social care worker
My role and responsibilities as a social care worker
Service user needs
Legislation
Organisational
aims and values
GSCC Code of Practice
March 2011

9. Employees have responsibilities
• Protect the rights and promote the interests of service users and carers;
• Strive to establish and maintain the trust and confidence of service users and carers;
• Promote the independence of service users while protecting them as far as possible from danger or harm;
• Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people;
• Uphold public trust and confidence in social care services; and
• Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills.
March 2011

10. Definitions 1. What is a policy?
A policy sets out an organisation’s position on particular issues and offers guidance on what to do.
2. What is a procedure?
Procedures give practical guidance on how the policies should be implemented and explain what staff should do in response to a specific situation.
March 2011

11. Why do we have policies and procedures?
To explain to employees what they should do in certain situations
To explain to employees why they should do certain tasks.
Policies and procedures usually reflect national legislation such as on data protection or health and safety, keeping you an your employer working within the law.
Version 2

12. Legislations
In pairs; list the legislations you are aware of and any policies or procedures.
March 2011

13. More definitions National legislation
Parliamentary laws and guidance provided by the government
Organisation’s policies
Organisation’s position or approach to a particular issue
Organisation’s procedures
What staff should do in response to a specific situation
Data
Protection
Act
1998
Confidentiality
Locking files
away
March 2011

14. Professional Relationships vs. Personal relationships
List distinctive differences between
Personal and professional relationships.
March 2011

15. The relationship is not an equal one
There is an imbalance of power.
There is an imbalance of knowledge.
The worker is paid to be there.
The worker is (usually) just one of many.
The employee has a responsibility in line with their job description policies, procedures and legislations.
March 2011

16. Unacceptable actions or behaviour
Write down examples of actions or behaviour towards individuals that you support that are unacceptable.
March 2011

17. Unacceptable actions or behaviour
Hit someone
Swear at them
Steal from them
Abuse physically, emotionally or sexually.
Less obvious might be
Making a drink or snack unless invited in someone else’s home.
Using the telephone of someone that you support.
Influencing decisions about undertaking activities that you don’t enjoy or don’t feel like doing at that time.
March 2011

18. Partnership working Family Members: Colleagues: Other Professionals:
To work in partnership to recognise & respect each others knowledge & expertise in relation to the person
March 2011