1. NetTech Solutions Supporting Internet Explorer in Windows XP Lesson Eleven

2. NetTech Solutions Objectives Configure and troubleshoot Internet Explorer

3. NetTech Solutions Configuring Internet Explorer Configuring General Settings –Internet Options

4. NetTech Solutions Internet Options

5. NetTech Solutions Exam Tip Make sure that you understand how to delete temporary Internet files by using Disk Cleanup and from within Internet Explorer. Experiment with the various settings that govern temporary files to make sure that you understand their use.

6. NetTech Solutions Configuring Content Settings

7. NetTech Solutions Caution You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.

8. NetTech Solutions Configuring Connection Settings

9. NetTech Solutions Configuring Program Settings

10. NetTech Solutions Configuring Advanced Settings Description of each setting is listed on pages 12-14

11. NetTech Solutions Configuring Security Settings

12. NetTech Solutions Configuring Privacy Settings

13. NetTech Solutions Note Cookies can also store personally identifiable information such as a name, e-mail address, telephone number, or even a person’s marital status. However, websites gain this information only by asking for it outright. Make sure that users know that cookies cannot obtain any personally identifiable information from them unless they specifically provide it.

14. NetTech Solutions Practice: Configure Internet Explorer –Page 11-19

15. NetTech Solutions Troubleshooting Internet Explorer Problems Resolving Common User Requests –Missing Toolbar, Links Bar, or Status Bar

16. NetTech Solutions Locked Toolbar On the same menu

17. NetTech Solutions Personalizing the Favorites Menu Under the Organize Favorites

18. NetTech Solutions Personalizing the Favorites Menu To disable or enable:

19. NetTech Solutions Importing and Exporting Internet Favorites

20. NetTech Solutions Using AutoComplete You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.

21. NetTech Solutions AutoComplete To Enable or Disable

22. NetTech Solutions Using Default Search Actions

23. NetTech Solutions Script Errors Enabling and Disabling Script Debugging

24. NetTech Solutions Download Complete Notification

25. NetTech Solutions Resolving Problems with Viewing Web Pages Screen Resolution Cookie Handling

26. NetTech Solutions The Information Bar

27. NetTech Solutions Sounds, Videos, and Pictures

28. NetTech Solutions Invalid Page Faults Invalid page faults can be represented in Internet Explorer by several different types of errors, including the following: –An actual invalid page fault error –Iexplore.exe has generated errors and must be shut down –The page could not be displayed –Could not open the search page –An access violation occurred in MSHTML.DLL Steps to troubleshoot on page 11-32

29. NetTech Solutions Summary Case Scenario –Page 11-33 Troubleshooting Lab –Page 11-34 Key Points Key Terms –Page 11-36