1. www.viakoo.com Redefining Service

2. www.viakoo.com Customer finds the problem Updating the Service Model 2 Manual troubleshooting

3. www.viakoo.com Moving to a Proactive & Predictive Solution 3 Predictive Proactive

4. www.viakoo.com A category of real-time dynamic business analytics that deliver visibility and insight into data, streaming events and business operations Operational Intelligence (OI) is the Enabling Technology4

5. www.viakoo.com Quality of Service (QoS) metrics Governance & Compliance database Real-time Executive Summary Real-time Executive Oversight & Control5

6. www.viakoo.com Detects malicious file deletions Notifies when USB stick is used Captures failed login attempts on SQL database Identifies use of “foreign devices” Securing the Security Network 6 Deleted Files

7. www.viakoo.com Eliminate “Informational Truck Rolls” Automated Alerting Smarter, Faster Detection & Response7

8. www.viakoo.com Fast, accurate, and actionable Let the best people help, wherever they may be Mobility Means Better Service 8

9. www.viakoo.com Support team has shared access to vital information Temporary Log-ins Partitioned privileges Collaboration eliminates “finger-pointing”9

10. www.viakoo.com Patent-pending advanced troubleshooting technology Trending History Means Quick Problem Resolution10

11. www.viakoo.com Automatic & On-Demand Reporting11 Inventory & Commissioning Compliance & Status Reports Operational & Analytical

12. www.viakoo.com Applying Operational Intelligence to Service On-ramp to the Internet-of-Things (IoT) Predictive Service 12 ++ Secure CloudBig DataRules Engine & Machine Learning

13. www.viakoo.com Unprecedented Visibility & Understanding Ensured System Uptime Improved Service Quality Practical Solutions from Operational Intelligence13

14. www.viakoo.com 14 Redefining Service

15. www.viakoo.com How It Works 15 Software-only Agent Customer’s recording servers Sends diagnostic data to Cloud Actionable Information Detection Suggested Fix Trending Task Workflow C-level oversight Operations/ IT Contractors Manufacturers Proprietary Infrastructure Analytics and Rules Engine in Viakoo cloud Machine learning Architected for scale 3 patents-pending Viakoo Cloud Diagnostic Metadata of customer-premises video network Video

16. www.viakoo.com Cyber Security by Design 16 Common TodayNew Way Troubleshooting on your live video network Troubleshooting on a diagnostic model Contractor’s laptop/USB sticks on site, inside your firewall Work is done remotely, away from your network Opening VPNs to outsidersZero access into your network, Outbound-only No audit/control of what contractors see inside your firewall Temporary log-ins with partitioned Privileges Outsiders have access to your content Zero exposure to your content