2. The Patients' VoiceTS June 20141 Working and Developing Together Facilitators Terry Shrimpton & Tim Sedgwick

3. The Patients' VoiceTS June 20142 Why have you have all been invited today? Because you represent groups whose opinions and needs are important to those who arrange healthcare Patients and their representatives need a voice

4. The Patients' VoiceTS June 20143 How we can develop methods to engage with service users? In engagement are we open to all diverse groups? How do we become diverse/demographic in representation? How do we build this into our groups?

5. The Patients' VoiceTS June 20144  Service users  Patients  Patient groups

6. The Patients' VoiceTS June 20145 elderly, learning disabilities, women, men, people with long term conditions, people with disabilities, young people and more that you may not immediately think of: gypsy and traveller groups, homosexuals, socially and or economically deprived, people with poor mental health and many more that we can think of who may have different needs We live in a very diverse society

7. The Patients' VoiceTS June 20146 Equality Act 2010 9 protected characteristics

8. The Patients' VoiceTS June 20147 Age Disability Pregnancy and maternity Sexual orientation Gender Gender reassignment Marriage and civil partnership Race Religion and belief systems

9. The Patients' VoiceTS June 20148 The CCGs need your feedback, nationally and locally to plan provision Proactive messages and feedback Not just reactive Not just through complaints as these are too late and too personal/individual

10. The Patients' VoiceTS June 20149 Listening to ‘The Patients’ Voice’

11. The Patients' VoiceTS June 201410

12. The Patients' VoiceTS June 201411

13. The Patients' VoiceTS June 201412

14. The Patients' VoiceTS June 201413 If we do not listen what kinds of health needs might go unmet?

15. The Patients' VoiceTS June 201414 Our responsibility to build representation No easy task! Ideas on the flip chart

16. The Patients' VoiceTS June 201415 Personal/ group action plans. ‘I’ ‘we’ will ….

17. The Patients' VoiceTS June 201416

18. The Patients' VoiceTS June 201417 http://www.disabledgo.com/organisations/ nhs-nottingham-city-and-nottinghamshire-county/main

19. The Patients' VoiceTS June 201418 FREE Equality and Diversity courses with certificate Thursday 24 July 2014 Ollerton See posters