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Published byBonnie Henry Modified over 9 years ago
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QUALITY MANAGEMENT IN IMAGING SCIENCES INTRODUCTION TO QUALITY MANAGEMENT CHAPTER 1
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EXPECTED QUALITY PERCEIVED QUALITY ACTUAL QUALITY
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MAIN CHANGES IN HEALTHCARE DELIVERY 1)ADVANCEMENT IN TECHNOLOGY 2) LEGISLATION & GOVERNMENT REGULATIONS 3) JCAHO 4) CORPORATE BUYOUTS & MERGERS 5) METHODS OF REIMBURSEMENT FOR SERVICES RENDERED
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QUALITY MANAGEMENT HISTORY GOVERNMENTAL ACTION JOINT COMMISSION ON THE ACCREDITATION OF HEALTHCARE ORGANIZATIONS QUALITY ASSURANCE
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QUALITY CONTROL Level 1: Noninvasive & Simple Level 2: Noninvasive & Complex Level 3: Invasive & Complex
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Continuous Quality Improvement 14 points of Management: 1)Create Constancy (improve service & product) 2) Adopt a new philosophy 3)Build quality in product first 4)Minimize total cost 5)Improve constantly
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6)Train on the job 7)Institute leadership 8)Drive out fear 9)Break down barriers 10)Eliminate slogans 11)Eliminate work quotas 12)Eliminate merit rating systems 13)Education & self-improvement 14)Involve everyone ( TQI)
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Process improvement through continuous quality improvement 85/15 80/20 Workers near problem Structured problem- solving Improving quality
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Process System Supplier Input Action Output Customer (internal & external) Manpower Materials Machines Environment Politics
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PROBLEM IDENTIFICATION & ANALYSIS * BRAINSTORMING FOCUS GROUPS QUALITY IMPROVEMENT TEAM QUALITY CIRCLES MULTI-VOTING CONSENSUS WORK TEAMS PROBLEM-SOLVING TEAM GROUP DYNAMICS
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JCAHO 10 step process 1) Assign responsibility 2) Delineate the scope of care 3) Identify Important Aspects 4) Identify Indicators Sentinel Event Indicator Aggregate Data Indicator
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PERFORMANCE INDICATORS APPROPRIATENESS OF CARE CONTINUITY OF CARE EFFECTIVENESS OF CARE EFFICACY OF CARE EFFICIENCY OF CARE
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JCAHO 10 step process 5) Establish a means 6) Collect & Organize Data 7) Initiate Evaluation 8) Take Actions to Improve 9) Assess Effectiveness
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DESIGN MEASURE ASSESS IMPROVE
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BENCHMARKING QUALITY ASSURANCE QUALITY CONTROL
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QUALITY MANAGEMENT TOOLS & PROCEDURES CHAPTER 2 INFORMATION ANALYSIS: Population Sample Data set Frequency Continuous Variables Dichotomous Variables Central tendency: Mean, Median, Mode Reliability Standard Deviation Variance
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INFORMATION ANALYSIS TOOLS Flowchart Cause-and-Effect diagram Histogram Pareto Chart Scatter Plot Trend Chart Control Chart
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CHAPTER 2 ASSIGNMENT CHAPTER 2 WILL NOT BE ON TEST DUE TO THIS, DEVELOP A PROCESS BY USING ONE OF THE CHARTS WE TALKED ABOUT TODAY
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FILM DARKROOMS CHAPTER 3 Latensification Static electricity Humidity & temperature Ventilation Overhead Lighting & Safelight Sensitometer Densitometer Viewbox Illuminator Image Duplicating Units
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