2. Improvement Tools Part 2

3. Flowchart A picture of the separate steps of a process in sequential order. http://www.pacestar.com/edge/sample.htm Click here for Explanation Video Click here for Explanation Video Click here for the Big Bang Theory’s Explanation Click here for the Big Bang Theory’s Explanation

4. Focus Group Clip Art

5. Force-Field Analysis http://www.mftrou.com/image-files/force_field_analysis3.gif

6. Gantt Chart http://asq.org/learn-about-quality/project-planning-tools/overview/gantt-chart.html

7. Histogram Typical Histogram Shapes and What They Mean Review Quiz Review Quiz Histogram Video Histogram Video

8. Matrix Diagram & Analysis Matrix Diagram: Clarifies problematic spots through multidimensional thinking Matrix Analysis: quantifies and arranges matrix diagram data so that the information is easy to visualize and comprehend Types

9. Multivoting A quick and easy way for a group to identify the items of the highest priority in a list. Clip Art

10. Nominal Group Technique Structured process that identifies and ranks major problems or issue that need addressing.

11. Pareto Chart Graphic representation of the frequency with which certain events occur. http://blog.minitab.com/blog/understanding-statistics/explaining-quality-statistics-so-your-boss-will-understand-pareto-charts Click here to learn more about the creation of the rock tour incidents Pareto Chart Click here to learn more about the creation of the rock tour incidents Pareto Chart

12. PDSA or PDCA

13. Poka-yoke Avoiding inadvertent errors Mistake proofing or making it impossible to do a task incorrectly Check out this site for some other examples and further explanation Check out this site for some other examples and further explanation http://www.thetoyotasystem.com/lean_inventions/poka_yoke-you-can%E2%80%99t-go-wrong.php

14. Process Decision Program Chart (PDPC) Helps determine which processes to use to obtain the desired results by evaluating the progress of events and the variety of conceivable outcomes

15. Quality Function Deployment (QFD) A planning process that uses multifunctional teams to transform the voice of the customer into design specifications. Seven Management and Planning Tools http://www.ifm.eng.cam.ac.uk/uploads/Research/Decision_Support_Tools/qfd.gif

16. Relations Diagram (Interrelations Diagram) Technique developed to clarify intertwined causal relationships in a complex situation in order to find an appropriate solution. http://www.emeraldinsight.com/content_images/fig/0830170401011.png

17. Resource Allocation Matrix Planning the allocation of resources (such as personnel, equipment, facilities, and funds)

18. Run Chart Line graph that shows data points plotted in the order in which they occur. http://tipqc.org/qi/jit/tools/run-charts/ Click here for difference between run charts and control charts

19. Scatter Diagram A chart in which one variable is plotted against another to determine whether there is a correlation between the two variables http://asq.org/learn-about-quality/cause-analysis- tools/overview/scatter.htmlhttp://asq.org/learn-about-quality/cause-analysis- tools/overview/scatter.html //Maybe a guessing game with the picture below on right http://business.statistics.sweb.cz/scatter.jpg http://www.thecourse.us/students/Scatter_Diagram_files/car2.gif

20. Total Quality Management (TQM) http://highoctaneboost.com/blog/40/total-quality-management-panacea-for-performance-deficiencies/

21. Tree Diagram http://www.syque.com/quality_tools/tools/TOOLS06_files/image002.gif Link to check out: http://asq.org/learn-about-quality/new-management-planning- tools/overview/tree-diagram.htmlhttp://asq.org/learn-about-quality/new-management-planning- tools/overview/tree-diagram.html

22. Conclusion http://bearriverarchers.org/wp-content/uploads/2014/03/the-end.jpg