6. Computer :Go to building one Operator :Ready Computer:Aisle five Operator :Ready Computer:Bay twenty-seven Operator :Ready Computer :Pick four boxes of Justin Bieber Albums

7. Arrive at bin Scan location barcode load next screen Scan product barcode load next screen Read pick quantity Put terminal down Material handling- picking Pickup termin al Confirm qty on terminal, load next screen Read next picking location Leave bin Total 26-46s per location (3s) (5s) (2s) (1s) (10 – 30s) (1s) (2s) (2s) Arrive at bin Say visual check digits as you arrive Read check digits, told qty Told pick qty promptly after check digit read Terminal worn, no need to put down Material handling- picking Terminal worn, no need to pick up again Qty auto- con- firmed by voice as picked Next location given already Leave bin Total 15-35s per location (2s) (10 – 30s)

9. Manufacturer Consumer

11.  [1] http://en.wikipedia.org/wiki/Argos_(retailer)http://en.wikipedia.org/wiki/Argos_(retailer)  [2] http://www.homeretailgroup.com/about-us/our-awards/http://www.homeretailgroup.com/about-us/our-awards/  [3] http://www.homeretailgroup.com/about-us/our-awards/http://www.homeretailgroup.com/about-us/our-awards/  [4] http://www.zetes.co.uk/en/references/retail/argos-voicehttp://www.zetes.co.uk/en/references/retail/argos-voice  [5] http://www.homeretailgroup.com/ar/2010/review/argos/http://www.homeretailgroup.com/ar/2010/review/argos/