1. Teaming up to Transform Training Wellesley College and the Element K Partnership for Web-Based Software Instruction

2. Pattie Orr Director Of User Services Wellesley College

3. Bob Mosher Executive Director Of Education Element K

4. Why Did We Do This? Traditional Class Enrollment Declining Small Information Services Staff Hard to Offer Prerequisites and Depth Rapid Change in Products and Versions Dollars HR issues

5. Learning as a Process Traditional View –Classroom Event Driven –Reactive --- Low-End Courses –Instructor Dependent –Brick and Mortar w/ Helpdesk fallout New View –Reinvent the Learning Experience…

6. Reinvent the Classroom More Personal Approach Just-in-Time Deskside Coaching –1 to 1 On-line Training Product to Supplement Brick and Mortar Became More Focused and Purposeful - workshop based model

7. “If you build it… WILL they come?” Pilot with Focused Group –Show and Tell Bigger group - Help Desk Folks Boston Consortium - More is better!! Get Brain Share Vendor Partnership

8. Personalized Training

9. Community Support

10. Assessment

11. Information Resource

12. Real-Time Support

13. Effective Reporting

14. Rollout - Institutional Change!! IT/ Helpdesk Students HR/ Staff Rollout Dean & Faculty Students Trustees

15. Measuring Success… It Takes Time!!! Reporting Issues –Confidentiality –LMS!!! Completion rates - Valid? Assessment? ROI??

16. Things to Watch Out for… Train on the Tool “Burn Me Once” CBT History Evolve the Process and Implementation –Hand-Holding –Peer to Peer

17. Next Steps or Trends Independent Learner Synchronous Technologies Learning Style Assessment Next Generation Knowledgebases Mentoring “Technocommunities” Wireless & Handheld

18. What Does it Mean to “Transform” Training… Partnerships –Consortia –External to Vendors –With the Learners… For more information…

19. For More Information Contact Pattie Orr --- porr@wellesley.edu Bob Mosher ---Bob_Mosher@elementk.com Higher Education Representative for Element K Jeff Prevost --- Jeff_Prevost@elementk.com 1-800-456-4677 x7433