1. James Freeman Managing Director First West of England

2. The Great Bristol Bus Challenge

3. My approach: back to basics It’s a people business It’s about the detail It can work when all work together It’s about making buses do what people want Working from inside out… Attitudes are key It takes time!

4. Our Patch

5. Bristol Network

6. Fairer Fares has changed the way people travel….

7. 135,750 more people now travel by bus per week

8. Fairer Fares the Bristol outcome 17.6% increase in fare paying passengers, equates to 68,112 extra people using buses each week Passenger satisfaction with the value for money offered by bus travel has also improved

9. 9% increase in fare paying passengers is the result of the Fairer Fares campaign

10. Internal challenges for us Our own growth – its effect on boarding times, journey times and customer satisfaction Capacity of buses Driver recruitment

11. 100 more double-deckers in Bristol than last year…

12. New double-deckers

14. More new double-deckers…

15. touch….

16. mTickets

17. Students…

18. New double deckers

20. Bath Park & Ride

21. First Bus App

22. Bristol Green Capital 2015

23. Bio Bus

24. Partnership with City Car Club

25. Internal challenges for us Our own growth – its effect on boarding times, journey times and customer satisfaction Capacity of buses Driver recruitment

26. Our Training School 358 Trainees since Jan 2014 (licence & non-licence holders) 179 first time passes 374 tests in total 115,000 training miles completed

27. The Word

28. The future?

29. Thank You