1. Morale and Welfare Presentation to CA Command Team Course 20 March 2014 Peter Atkinson Senior VP PSP, CFMWS

2. 2 AIM This presentation is to inform the Army Command Team Course about the CAF Morale and Welfare Program and Non-Public Property (NPP) issues that a new CO needs to know.

3. Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 3 DG CFMWS Vision

4. One Community, One Million Strong Serving Members (Reg. & Res.)130K Families of Serving Members144K Former Members595K Dependants of Former Members350K Other Eligible Members150K 1 MILLION 4

5. Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces” – Number varies due to casual employment, esp. in summer – 2,125 full time, 1,066 part time, 2,395 casual – 40% CAF affiliation (Retired and/or Family) 253 Canadian Armed Forces members 153 National Defence public servants 1,000 at MFRCs (locally employed) Plus many, many volunteers 5 Defence Team – Morale & Welfare

6. Organizational View 6

7. NPP Key Docs NPP Exists to deliver benefit to CF members, former members and their families NPP Aide-Mémoire − https://www.cfmws.com/en/AboutUs/CFPFSS/Pa ges/default.aspx NPP Financial Certification Courses Your Role: –Base / Wing / Unit Fund 7

8. Key Issues for CO’s Misuse of NPP Unit Fund Security of NPP CANEX Unit Canteens / Unit Kit Shops Provision / Consumption / Serving of Alcohol Alienation of NPP Representational Funds 8

9. PSP by the numbers Fitness 100 % of Regular Force tested on FORCE by 31 Mar 14 8 Regional Adapted Fitness Specialists supporting over 500 JPSU clients Human Performance 1,534 CAF Personnel took part in the development and validation of FORCE Nearly 8000 surveys administered to better understand what could help CAF Personnel get more active Health Promotion 3,900 courses offered 23,600 participants Sports Over 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors Recreation and Speciality Interest 6,000+ Recreation activities 100,000+ Recreation participants 325 DND facilities involved Messes 175 Reg Forces Messes 280 Res Forces Messes Newspapers 250,000 readers 85,000 copies distributed Golf 14 locations across Canada Community Gateway Website 139,000+ monthly visits 9

10. 10 Fitness training DFIT.CA Launched 11 Oct 2012 Focus on fitness required for operations Over 21 000 CAF personnel registered Exercise Prescription for the FORCE Evaluation Personnel can register with last name and Service Number PSP – DFIT.CA

11. 11 Commercial Services SISIP Financial Services Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports; – 140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries) – 93,600 members protected under LTD ($106.6M paid out when combined with the VRP) Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service; Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 with assets of $232M invested); Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested); Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs; Personal Financial Management Education – courses for recruits and officer cadets.

12. The Personal Home & Auto Insurance: Coverage that fits your way of life. − Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available − Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more − Portability: If you should move, be transferred or retire within Canada Home Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings 12 Commercial Services CANEX / NATEX

13. No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%) National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, Subway Initiatives: Online Sales and Marketing − Developing an online e-retailing strategy to augment existing store operations Elite line of clothing and accoutrements 13 Commercial Services CANEX / NATEX

14. CANEX: Operates 40 outlets on bases/wings across Canada – 10 Retail Stores – 10 SuperMarts (3 with petroleum) – 17 ExpressMarts (6 with petroleum) – 2 Grocery Stores – 1 LiquorMarts Sales of $114M in FY 12/13 Over 3.95M customer transactions annually 167 local concessions offering additional goods/services 14 Commercial Services CANEX / NATEX $4.27 M Contribution to Base Funds in FY 12/13

15. Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased. 15 Joint Personnel Support Unit (JPSU)

16. 24 Integrated Personnel Support Centres across Canada: Personnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agencies Responsive to Commanding Officers Return to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW. Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE) Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year 16 Joint Personnel Support Unit (JPSU)

17. 17 Transition Services National Coordination of all Career Transition activities: – Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars – Career Transition Workshops – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling. Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities. 137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

18. Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation Prospect: Forces @ Work: Sustainable Job Placement Pilot Project H2H: Helmets to Hardhats Association of Canadian Community Colleges (ACCC) The Canadian Franchise Association: Military Veterans Program Forum for International Trade Training (FITT) In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force: Vocational Rehabilitation Program-Serving Members (VRPSM) Priority Hiring-Public Service Integrated Transition Plan 18 Transition Services

19. Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service. Military Family Services manages: Military Family Services Program, including funding and oversight of Military Family Resource Centres Dependent Education Management, who manages the education compensation and benefits requirements of military members with dependent children Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel 19 Military Family Services

20. Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as: Mental health support Child care Access to health care Spousal employment 20 Military Family Services Community integration Transitions support Education transitions Special needs of loved ones

21. 21 Military Family Resource Centres – On Base, In Person 33 in Canada, with programs and services in the United States and Europe Third party, non-profit organization located on Bases/Wings or through outreach programs Provide services in both official languages in accordance with the needs of the local community. Family Information Line (FIL) – Informed, Connected and Supported 1-800-866-4546 – Now 24/7 service, bilingual, information and supportive counselling 1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012) www.FamilyForce.ca – For and about Canadian military families A portal to all MFRCs for local information, useful general information of interest to all Canadian military families 328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012) Military Family Services

22. Support Our Troops Fund is an umbrella for the following: Military Families Fund − linked to conditions of service − $4M dispersed to >1,000 members/families − $5K per incident at local level Soldier On Fund − contributes to a healthy, active lifestyle − $1.1M dispersed to 630 members/families − Funded a wide range of programs Hospital Comforts Fund − basic amenities for hospitalized members − $85K dispersed annually to >300 members Op Santa Claus − gift for deployed members over holidays − Gifts delivered to 1,400 members in 2013 $15M has been received since 2006 from: Personal contributions to SOT Fund Proceeds from third party events Contributions from external charities/foundations 22 Support Our Troops Program

23. The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel. In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods. The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations. 23 SOT Summer Camps

24. Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking; – train with and compete against soldiers with similar injuries and illnesses from other nations; and – push their physical and mental limits through participation in regional and national sporting events. $2.4M has been raised by donations from Canadians, corporations and other organizations 24 Soldier On Fund

25. Soldier On Program * Walking With The Wounded (WWTW): Team Soldier On comprised of MCpl Chris Downey, Cpl Alexandre Beaudin-D’anjou and 2 Soldier On Australia ill/injured members will race against US and UK teams to the South Pole. Prince Harry is participating as part of the UK Team. Saddle Up Soldier On Toronto, ON 7-11 Oct 13 WWTW Allied South Pole Challenge Antarctica * 19 Nov- 22 Dec 13 USMC Trials San Diego, CA 2-14 Mar 14 Soldier On Water Fowl Hunt Petawawa, ON Oct - Nov 13 2 nd Annual Allied Winter Sports Camp Whistler, BC 9-19 Feb 14 Soldier On National Ski Fest Mt Washington, BC 2-8 Feb 14 Soldier On Guided Hunts Forestburg/Elk Point, AB Oct-Nov 13 25 As of 01 Oct 2013

26. Financial assistance in the form of low interest loans and/or grants: Minor Disbursement Program ($33K to 194 members)* Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. Education Assistance Loan Program ($1.9M to 476 members)* Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies). Self Improvement Loan Program ($7.5M to 2,208 members)* Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc. Financial Distress Program ($1.1M to 154 members)* Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan. Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators Eligibility to make an application does not guarantee approval Each request adjudicated against specific criteria before a decision is rendered *data based on calendar year 2012 26 Canadian Forces Personnel Assistance Fund

27. Key relationship with BMO, Bank of Montreal Personal Banking: Saves the current 10,000 members approximately $1 million in banking fees every year Customized mortgage plans: Highly competitive rates ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move SOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the Program Sponsorship: $250K in 2013 for national and local programs Canadian Defence Community Banking (CDCB) 27

28. CFOne Card Benefits CANEX Rewards Program Easier to earn and redeem points Points balance printed on receipt Redeem points directly in-store CF Appreciation Program Discounts and savings at thousands of industry partners at locations locally, nationally and internationally Access to R&R Club which includes: –Armed Forces Vacation Club –Gov Vacation Rewards –Anderson Vacation 28

29. Confirms that an individual is a member of our One Community – One Million Strong Provides access to MW programs, services and facilities Over 53,000 CFOne Cards issued Multi-phased approach Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services. 29 CFOne Card

30. Questions? 30