1. Workshop Workshop QTIM&R: Quality Tools, Instruments, Methods and Results 23/11/2012 The 7th European Quality Assurance Forum “How does quality assurance make a difference?” Hosted by Tallinn University, Tallinn, Estonia 22-24 November 2012

2. Twitter your comments during this workshop to: #QTIMER Or use the link on www.khlim.be/112www.khlim.be/112

3. max. 8 min. Write down your keywords on quality assurance (1 per post-it) and give them to Reinoud:

4. 6000 students / 800 employees 7 faculties / 17 research groups member of the Association KULeuven, network of KULeuven and 12 university colleges in Flanders – open and dynamic network, with more than 80.000 students – exceptional resource pool with a wide range of study and training programmes, outstanding research, and high quality community engagement. active member of different European educational networks exchange students with many universities throughout Europe co-operation with schools and organisations all over the world Catholic University College / LCUC Catholic University College / LCUC (Katholieke Hogeschool Limburg / KHLim)

5. Who and where are we? Members of the Quality Staff KHLim: reinoud.vandervelden@khlim.be Q in educationreinoud.vandervelden@khlim.be dries.froyen@khlim.be Q coordinationdries.froyen@khlim.be luk.indesteege@khlim.be Q in research and LLLluk.indesteege@khlim.be

6. Some results of our own internal research 1.3 min. questionnaire ( Drive) on our quality culture 2.Invitation sent to 800 mailboxes from colleagues 3.373 answers (almost 50%) after two days (and nights) 4.Name was optional, about ¼ did (the most motivated) 5.Feedback: 3 short reports in the weekly internal newsletter with figures and quotes

7. Some statements we used My definition of quality is: personal / from our team / from our faculty / from our HEI Leadersship in my department is: absent / vague / strong / empowering My autonomy (in my work) is: zero / limited / large / unlimited The time I spend for/with quality is: zero / less than needed /sufficient / more then I wish I go to work: with a sigh / neutral / hopeful / whistling

8. Some quotes from Report 1 Sometimes I am afraid for the quality of our education because... too much concern for quality. Quality requires time, which is more and more difficult to release In theory we have a lot of quality, but in practice little material can be found Illustrations: http://www.homeinvest.nl/disclaimer

9. Some quotes from Report 2 How do I feel in the morning, on the road to my job? Our personal autonomy is the reason why dealing with stress, tension and pressure still remains feasible. We need less ‘management’ and more leadership, with vision and charisma. hopeful whistling with a sigh neutral

10. Some quotes from Report 3 Good enough is not good enough Quality is : to bring out the best of every employee How many time do I spend on quality: We continue to rush… much little very much nothing

12. Let’s try Let’s try Drive Go to www.khlim.be/112www.khlim.be/112 Click on Tallinn workshop QTIM&R Fill in the questionnaire (3 min.)

13. Now we go for solutions www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/

14. The viscious circle of quality No time to learn → Lack of knowledge about Quality Assurance → Much time used for Q A → No time at all →

15. Theme of the brainstorm: How can we help the middle-management of our HEI to assure quality? Trigger your mind for (elements of) solutions to break open the viscious circle of quality Write down every solution on 1 paper in one or a few keywords Max 7 solutions for each participant Delivery: wait for your turn The rules of the brainstorm:

16. Here comes Wordle again to show us our results

17. Questions ??? This presentation will be available on www.khlim.be/112www.khlim.be/112

18. Good luck with Q in your HEI THX