1. Board Meeting December 13, 2013

2. December 13, 2013 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

3. Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

4. Agenda December 13, 2013 Call to Order One Call Concepts Presentation Consent Agenda Appoint 2014 Nominating Committee Financial Report Adopt 2014 Budget Adopt October 24, 2013 Meeting Minutes Discuss Proposed Board Governing Policy 6109.01 Discuss Proposed Bylaws Amendment Break Executive Director’s Report New Business Public Forum Executive Session Adopt Resolution for LOC/OCC 2014-2016 Contract Closing Remarks Adjourn

5. One Call Concepts... Mr. Matt Ruddo

6. Consent Agenda Membership Report 1987 - 2013

7. Consent Agenda Top 10 Calls By Parish November 2013

8. Consent Agenda Nature of Work November 2013

9. Consent Agenda # Of Calls By Type Of Caller November 2013

10. Consent Agenda Email% 2010/2011/2012/Nov 2013

11. Consent Agenda % I-TIC 2010/2011/2012/Nov 2013

12. 10/1/13 THRU 11/30/13 ACCOUNTING/PAYMENT0 ADMINISTRATIONS1 COMPLAINT0 MEMBER SERVICES0 OPERATIONS3 SERVICE REQUEST0 SPAM0 OTHER0 TEST5 TOTAL9 HELP DESK REPORT December 13, 2013

13. Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

14. Appoint 2014 Nominating Committee... Mr. Charles Nelson

15. Financial Report Financial Overview... Mr. Charles Carney

16. Income and Expense for Month

17. YTD Income and Expense

18. Non Contractor Expenses

19. Cost Per Incoming Call

20. Total Cost Per Incoming Call

21. Louisiana One Call Out-In Ratio

22. Budget Category Yearly Comparisons Cost per Incoming Call Incoming Nov 2011 YTD 583,209 Incoming Nov 2012 YTD 513,388 Incoming Nov 2013 YTD 514,363 % change 2013 vs. 20120.2% 201120122013 Contract Items $ 3.06 $ 2.98 $ 2.92 Building Expense $ 0.10 $ 0.16 $ 0.12 Board Expense $ 0.10 $ 0.08 Office Administration $ 0.17 $ 0.19 Compensation Items $ 0.66 $ 0.78 $ 0.84 Marketing $ 0.81 $ 0.94 $ 0.69 Insurance $ 0.16 $ 0.21 $ 0.22 Plant Replacement $ 0.02 $ 0.13 $ 0.04 System Development $ 0.04

23. Budget Category Cost per Incoming Call

24. Financial Report November 2013 Total Current Assets... Mr. Charles Carney

25. Louisiana One Call Total Current Assets Annual History 2000 - 2012 NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

26. Louisiana One Call Total Current Assets Dec 2012 - Nov 2013 NOTE: April-$201,559.76 payment to 2g Marketing ($133,041difference from March Assets)

27. Louisiana One Call Total Current Assets 2000 – Nov 2013

28. Accounts Receivable November 2013 Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 Amount Rec’d 235,006 216,154 252,420 265,721 268,506 245,400 265,360 254,778 237,820 197,640 8,934 % Outstanding 0% 0% 0% 0%.01%.01%.10%.44% 1.47% 22.60% 96%

29. Financial Report Estimated Call Volume... Mr. David Frey

30. Louisiana One Call Est vs Act-Incoming 2012/Nov 2013 MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8% YTD +1.4%

31. Louisiana One Call Est vs Act-Outgoing 2012/Nov 2013 MONTHLY +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8% YTD +1%

32. December 13, 2013 Board Meeting Adopt 2014 Budget

33. December 13, 2013 Board Meeting Adopt October 24, 2013 Board Meeting Minutes

34. December 13, 2013 Board Meeting Discuss Proposed Board Policy 6109.01

35. December 13, 2013 Board Meeting Discuss Proposed Bylaws Amendment

36. BREAK

37. Executive Director’s Report Fall SOCS Meeting Update –David Frey, Brent Saltzman, James Martarona Dig Law Advisory Committee Update LA Damage Prevention Summit –March 17-19, 2014 Annual Meeting –March 27, 2014 (moved from 20 th ) Discuss Month/Place for 2014 Planning Session

38. December 13, 2013 Board Meeting New Business... Mr. Charles Nelson Approve 2014 Calendar

39. December 13, 2013 Board Meeting Public Forum

40. December 13, 2013 Board Meeting Executive Session –Discuss Personnel Matters –Discuss LOC/OCC Contract Renewal

41. December 13, 2013 Board Meeting Adopt Resolution for 2014-2016 LOC/OCC Contract

42. December 13, 2013 Board Meeting Closing Remarks... Mr. Charles Nelson

43. December 13, 2013 Board Meeting Adjourn