1. THE 5 W’S OF STUDENT LOAN DEFAULTERS: USING ANALYTICS TO FORM YOUR DEFAULT PREVENTION STRATEGY Presented by: Tami Gilbeaux NYSFAAA 1

2. Who is defaulting? Why are they defaulting? What tactics are you currently using to improve student success? Where can improvements be made? When is it most effective to reach student borrowers? 5 W’s of Student Loan Defaulters 2

3. “A major part of any plan is to periodically review progress in preventing defaults. One element of this review is a comprehensive analysis of defaulters… who is defaulting and why. Schools can then use this information to improve their default prevention and management practices and initiatives.” - Department of Education Sample Default Management Plan 3

4. UNDERSTANDING COHORT DEFAULT RATES 4

5. CDR Equation 5 Borrowers in the cohort who default within cohort default 3 year period (Numerator) Cohort of federal student loan borrowers who enter repayment during cohort fiscal year (Denominator) X 100 = CDR

6. Cohort Year 2013 6 Enter Repayment Track Default Status October 1, 2012 September 30, 2013 September 30, 2014 September 30, 2015

7. > Open Cohort Years 7

8. STATE OF THE INDUSTRY 8

9. Total Federal and Nonfederal Loans in 2013 Dollars 9 Source: The College Board, Trends in Student Aid 2014, Figure 5

10. Average Annual Amount Borrowed in Federal Subsidized and Unsubsidized Loans (in 2013 Dollars) 10 Source: The College Board, Trends in Student Aid 2014, Figure 8A

11. Number of Federal Subsidized and Unsubsidized Loan Borrowers 11 SOURCE: The College Board, Trends in Student Aid 2014, Figure 8B

12. Distribution of Outstanding Education Debt Balances, 2013 12 SOURCE: The College Board, Trends in Student Aid 2014, Figure 18A

13. Repayment Status of Federal Direct Loan Portfolio, Third Quarter 2013-14 13 SOURCE: The College Board, Trends in Student Aid 2014, Figure 19A

14. 14

15. National Three-Year Cohort Default Rate 15 * Three-year rates are trial rates for FY05 through FY08 and became official for FY09.

16. Cohort Default Rates by Sector 16

17. Cohort Default Rates Public Institutions 17

18. Cohort Default Rates Private Institutions 18

19. Cohort Default Rates Proprietary Institutions 19

20. Cohort Default Rates New York 20

21. COMPREHENSIVE ANALYSIS OF DEFAULTERS RESEARCH STUDY 21

22. Benchmark ProfileMagnitude of the ProblemTarget ResourcesOngoing Success Why Analyze Your Data? 22

23. 60 variables 1, 2 or 3 years Benchmark Report Tracking changes with each new CDR file Cohort Default File Analysis 23 Who is defaulting?

24. Cohort Default Research Project 16 Institutions 24 6,707 borrowers did not complete a degree (58%) 4,923 borrowers completed (42%) Four-Year College Sample 11,630 borrowers total 11,414 borrowers did not complete a degree (76%) 3,599 borrowers completed a program or degree (24%) Two-Year College Sample 15,013 borrowers total

25. 25 Completion is paramount!

26. Two-Year Schools Who is defaulting? 26

27. Two-Year Students Non-Completers 27 SegmentDefault Rate All Non-Completers27% Pell Eligible42% Academic SAP 1 st Term38% 1 st Term GPA <1.037% 1 st Term Credits Completed <50%35% Needed English Remediation34% Male32% Students of Color31%

28. Two-Year Students Completers 28 SegmentDefault Rate All Completers11% Cumulative GPA <2.038% Personal & Culinary Services37% Construction Trades26% Have Completed <70% of Credits Attempted 21%

29. Four-Year Students Who is defaulting? 29

30. Four-Year Students Non-Completers 30 Segment% Default All Non-Completers20% 1 st Term Credits Completed <50%35% Cumulative GPA <1.034% Academic SAP 1 st Term30% 1 st Term GPA <2.029% Needed Remediation25%

31. Four-Year Students Completers 31 Segment% Default All Completers6% English Language & Literature12% Foreign Languages12% Less than 70% Credits Completed10% Area, Ethnic & Group Studies10% Low Income (Family Income <$30K)9% Cumulative GPA 2.0 -2.999%

32. TACTICS TO IMPROVE STUDENT SUCCESS 32

33. Make a list of current strategies and processes. 1. Be proactive! Understand the unique characteristics of your at-risk borrowers. 2. Create a default prevention plan (whether required by the ED or not). 3. Implement or enhance financial education programs and borrower communication outreach. 4. Where and What Improvements Can Be Made? 33

34. Default Prevention Taskforce Create Default Prevention and Management Plan Measureable Objectives Department of Education Approval U.S. Department of Education Default Prevention Plan Requirements 34 An effective default prevention and management plan (required or not) can ensure your students have the financial tools required for successful student loan repayment.

35. Comprehensive online financial education program Peer-to-peer advising First-year experience class Alumni services Possible Strategies Financial Education 35

36. Clear communication In-person counseling Grace program Delinquency program Emails Letters Phone calls Possible Strategies Borrower Outreach 36

37. SAP analysis Grant opportunities Early 150% tracking NSLDS appeals Cohort Activity Report www.inceptia.org/toolkit2 Possible Strategies Others 37

38. Who is defaulting? Why are they defaulting? What tactics are you currently using to improve student success? Where can improvements be made? When is it most effective to reach student borrowers? 5 W’s of Student Loan Defaulters 38

39. QUESTIONS 39

40. Tami Gilbeaux Regional Director 402-479-6874 tamig@inceptia.org Inceptia.org Follow us on Twitter | @Inceptia 40