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Published byEdith Gilbert Modified over 9 years ago
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TransLink ® Program Update November 3, 2006
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General Overview Single smart card for all transit in Bay Area Seven major transit operators AC Transit BART Caltrain Golden Gate SamTrans SFMTA VTA Fifteen smaller transit operators Photo of CID
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Revenue Ready Status 2006 2007 2008 AC Transit Golden Gate BART Caltrain SFMTA SamTrans VTA
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Pre-Launch Activities Solicit participants through email and general outreach Obtain feedback from: Customer service representatives Operators Emails Letters Evaluate feedback Proceed to launch
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Launch Activities Media event Marketing campaign Advertisements on buses Radio spots Press releases Outreach activities Tables at Transbay Terminal and ???? ??????????
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Accessibility Features Audio button and headphone jack on the self serve Add Value Machines TDD/TTY line to the customer service center Screen reader programs on website Cardholder materials designed specifically for persons with disabilities and senior citizens Basic features that improve accessibility include: Fare payment through contactless interface with card in any orientation Audio and visual feedback regarding fare payment Autoload feature to eliminate the need to add value at Add Value Machines or at point of sale terminals
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Budget Make-up Pie chart of Budget elements Phase I =19 Phase 2 Design Build = 77 Agency Integration = 27 Design Changes = 17 Site Preparation = 5 Technical support = 4
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Photos of System Photos
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Photos of System Photos
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