1. Communication and tips about Social Styles By Sandy McEwen

2. Essential elements in Communication Be clear to avoid being misunderstood Ask good questions Make sure that you are understanding the other person’s view Provide feedback to confirm your understanding Watch for any gestures and non-verbal Be aware of any cultural differences to avoid miscues

3. Active Listening Listen clearly to words to get the true intent Give full attention to the speaker Have good eye contact Be aware of the non-verbal impressions that you are creating Percentage of meaning comes from Verbal's7% Non-Verbal's38% Paralanguage (HOW you say it) 55%

4. Good and poor Listening Behaviors Tips on things to do Items to avoid when listening to others Eye contact Asking questions Open body language Nod head in agreement Mirror the thought Do not interrupt Give Feedback Good Zoning Out Closed off body language Making faces on disagreeing Jumping to conclusions Being a distraction No response, feedback Lack of questions Poor

5. AnalyticalDriverExpressiveAmiable