1. Process development expereince in Hungary

3. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government services – Data connection (one-time data)

4. Project selection

5. Contracting

6. Reduction of administrative burden Submission of application on CD Shorter and simplified application sheets Simplified way of declaration Limited number of Annexes Reduced number of contract documentation Mimimum documentatation for contracting Process optimization

7. Process optimization – project selection Simplification Single Operations Manual Standard selection procedure Simplified decision making Shorter deadlines on the institutional side Electronic communication prioritized

8. Fully paper- based E-submission combined with declaration E-submission combined with authentication E-submission combined with paper Levels of process electronization Level 0Level 1Level 2Level 3

9. Components of process electronization Capacity IT development User surface Institutional surface Instant messaging Procedures

10. E-tools Call finder Homepage Beneficiary e-tools Beneficiary Wednesday Institutional e-tools Beneficiary finder Offline filling-in tool Online follow-up Instant messenger E-contracting Online evaluation Automatic decisions Data connections Reminders

11. Development of coding

12. Planning: pilot project – universal solution certificate service provider from the market – simple, common & important part of the procedures part of financing – more institutions MAs, IBs, CA, Treasury – limited number of users 264 Design: 6 months – detailed TS – workaround plans – smooth change management Development: 2 months Planning and development

13. 264 users from 14 institutions – identify – register – equip – train Introduce something untouchable… Make users like the tool… Measure results, benefits, advantages… Involve more – users – parts of procedures Introduction….

14. Thank you for your attention! Tamas.Laposa@nfu.gov.hu NDA - Hungary Tamas.Laposa@nfu.gov.hu