1. PROFESSIONAL COMMUNICATIONS REVIEW

2. THE PROCESS OF CREATING AND EXCHANGING INFORMATION.  WHAT IS COMMUNICATION?

3. AUDIENCE

4. TYPES OF COMMUNICATIOJN  VERBAL: spoken, written  NON-VERBAL: Body language, facial expressions, gestures, hand symbols

5. The four major parts of communication are: Sender  Message  Receiver  Feedback

6. Sender (transmits message)  Message (words, body language and symbols that convey an ideas)  Receiver (interprets message)  transmits feedback through words, body language and symbols

7. COMMUNICATION PROCESS

12. BREAK OUT Class will be divided into 1s, and 2s, each on a different side of the room You will need a pen, pencil or marker

13. ACTIVE LISTENING IS WHEN THE RECEIVER IS SENDING POSTIVE FEEDBACK SHOWING THEY ARE LISTENING AND RESPONDING PASSIVE LISTENING IS WHEN THE RECEIVER ISN’T UNDERSTANDING AND OR NOT RESPONDING TO THE MESSAGE BEING SENT Active Listening and Passive Listening

14. NON VERBAL COMMUNICATIONS Body Language Facial Expressions Symbols Gestures

15. Conversation with yourself = Intrapersonal One-on-one communication = Interpersonal Communicating with more than one = Group FORMS OF COMMUNICATION

16. CAN YOU NAME SOME EXAMPLES OF: ACTIVE LISTENING PASSIVE LISTENING GOOD BODY LANGAUGE BAD BODY LANGAUGE

17.  Number your paper 1-11  I’ll give you a few seconds to look at each picture,  Right your first judgments about the people in the pictures  THERE ARE NO RIGHT OR WRONG ANSWERS  Don’t share these with the people at your table. Yet.

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