1. CSCW – Module 5 – Page 1 P. Dillenbourg & N. Nova Module 5 : Mediating Informal Communication

2. CSCW – Module 5 – Page 2 P. Dillenbourg & N. Nova Media richness the richer medium is not always the more effective: 1. Video = Audio 2. Video < Face-to-Face

3. CSCW – Module 5 – Page 3 P. Dillenbourg & N. Nova Why distributed teams do not work as well as co-present teams even if you give them all advanced media ? Why is video less than face-to-face ? (2: Mediating Informal Communication)

4. CSCW – Module 5 – Page 4 P. Dillenbourg & N. Nova Geneva

5. CSCW – Module 5 – Page 5 P. Dillenbourg & N. Nova GenevaLuxembourg

6. CSCW – Module 5 – Page 6 P. Dillenbourg & N. Nova GenevaLuxembourg

7. CSCW – Module 5 – Page 7 P. Dillenbourg & N. Nova dring prrrrrint clap (2) Peripheral awareness « PAMPERS MODE »

8. CSCW – Module 5 – Page 8 P. Dillenbourg & N. Nova MIT, MediaLab

9. CSCW – Module 5 – Page 9 P. Dillenbourg & N. Nova Who is informed of what I am doing ? (2) Peripheral awareness Big Brother

10. CSCW – Module 5 – Page 10 P. Dillenbourg & N. Nova All our major projects have started in front of a coffee machine !

11. CSCW – Module 5 – Page 11 P. Dillenbourg & N. Nova Taxonomy of interpersonal communication (Kraut): Scheduled: Meetings that are planned in advance by both parties. Intended: Interactions that occur when one person seeks out another to discuss a specific topic, but where there is no pre- arranged plan to talk. Opportunistic: Interactions that occur when one person happens to see another and remembers that they wanted to discuss a particular topic with them. Spontaneous: Interactions that occur because two people happen to see each other and get into a conversation on a topic not prepared by either person Informal Formal

12. CSCW – Module 5 – Page 12 P. Dillenbourg & N. Nova CERN Alice (900) Laure Carles

13. CSCW – Module 5 – Page 13 P. Dillenbourg & N. Nova Formal Communication Mailbox Informal Communication Interpretation Frame Why silence? Will he really do it ? Why does she say that ? narratives Did you read Pierre’s mail ? It’s always like that with him! You know this is really important What does she mean by « urgent » ?

14. CSCW – Module 5 – Page 14 P. Dillenbourg & N. Nova Workflows Audio/Video Conferencing Co-located Teamwork Mediating informal communications is a rich area for creative PhD students Conclusions Formal Collaborative Processes