1. Massachusetts Association of Realtors - Leadership Conference Presented By: Roger Turcotte, CBR, DREI, GRI

2. Today’s Travels Traits of a leader Developing teams Positive leadership

5. It’s About Service Not Power

6. It’s About Responsibility not Credit

7. It’s About Listening Not Speaking

8. Supports mission Stays informed Creates partnerships Supports decisions Identifies and mentors future leaders Develops strong teams Traits of an Effective Leader

9. Defines outcomes and delegate tasks Lets team members decide Respects all members Strong meeting management skills Holds team members accountable And ……

10. DEVELOPING TEAMS

11. It’s About More Than Just the Lead Dog!

12. Lead dog steers and sets the pace. Swing dogs when it’s time to change direction they swing the rest of the team behind them. Team dogs add power to the team. Wheel dogs nearest the sled; must have a relatively calm disposition so as not to be startled by the sled just behind it.

13. Partner With Staff

14. Things to Consider When Building a Team Avoid ‘Open Enrollment’ Match Talent to the Task Members must feel valued and respected Consensus Leadership is more important than subject matter knowledge

15. Dynamics of Team Development

16. #1 - Forming

17. #2 - Storming Some Teams Never Get Out of This Phase

18. #3 - Norming

19. #4 - Performing

20. Add 1 new member – go back to Forming

22. What Causes Dysfunction? 1.Absence of Trust 2.Fear of Conflict 3.Lack of Commitment 4.Avoidance of Accountability 5.Inattention to Results

23. Positive Leadership

24. COLLABORATORS Focus on the team goal Work with the team to develop best strategy Disagree when appropriate Support team’s decision

25. COMPETITORS Don’t accept the team goal See their solution as the only solution Focus on individual victories Don’t respect the opinion of others

26. Decision Making Personality ************ Gathering Evaluating Deciding Implementing

27. Adjust Your Behavior To Your Environment Team member Team leader Local, state and national associations

28. Do You Avoid Dealing With Competitors?

30. Managing Competitors Address the behavior Explain the negative impact on the team Define the required behavior change Ask for a commitment Respond accordingly

32. Holding Others Accountable Commitment = responsibility Define expectations Deal with non-performers Independent contractor influence Understanding, respectful and assertive

34. Have a Great Year! Roger Turcotte, DREI Roger@rogerturcotte.com www.RogerTurcotte.com

35. It’s All About The Quality of Your Meetings

36. Great Meetings Focus on membersStart and end on timeSpeak to motions not people

37. Great Meetings No bullyingArrive late and waitOutcomes are achieved

38. Great Meetings Mutual respectAttendees evaluate meetingLeader and staff partner evaluate

39. Common Problems Meetings start late – run long Individuals exhibit problem behaviors Individuals repeating problem behavior

40. First Meeting 1.Opening 2.Discuss protocols (use answer to question about bad meetings) 3.Role / process 4.Review mission / vision 5.Business 6.Assessment