1. This is the IT website. Submit a service request, find out hours and locations, reset your password and search for help. IT has service points across campus. Our help desks are at Madill and ODY library. Madill is open during the day. ODY library is open day and night. We maintain a technology-rich teaching, learning and research environment that is robust, reliable and secure. Our ultimate goal it to prepare students to be technologically fluent in all of the ways appropriate for a liberally educated person. You are primarily responsible in making sure your computer and information is safe online. Review the AUP. Criminals want your username and password to your email account. With it, they can reset passwords to other online accounts and access valuable information.

2. How do criminals get your account information? They can steal it. How do criminals get your password? They can ask for it. IT will never ask for your credentials or private information via email. Never click a link in an email. Open your browser and type the address that you know and trust. Think before you act: Be wary of communications that implores you to act immediately, offers something that sounds too good to be true, or asks for personal information. Double check: call the help desk. Call your bank. You must change your password every 365 days at St. Lawrence. Our requirements: at least 8 characters, three out of four character types (uppercase, lowercase, number, symbol), no parts of your username or full name that exceeds 2 consecutive characters. Consider a pass phrase. Spaces are symbols. We are all accustomed to technology making our lives easier. Safeguarding your data is worth the trouble.

3. Group your passwords. Keep SLU password unique. Get a password manager. There are three factors of authentication: something you know (password), something you have (cell phone), something you are (fingerprint). Two factor authentication combines two of these, most popular is password and phone. Free WiFi at a cafe or airport? Chances are it’s not secure. Limit the type of of business you conduct. Best practice: connect to our VPN. It secures your traffic by encrypting it.

4. This is Patrick. Patrick went skydiving and lost his phone. Back it up: Protect your valuable work, music, photos, and other digital information by making an electronic copy and storing it safely. If it’s not in three places, it’s not backed up. Enable ‘Find my iPhone’ or similar apps. ‘Prey’ is an app for iOS, Android, Mac and PC. Side note: Patrick did end up finding his phone with the ‘Find my iPhone’ app. Apple care doesn’t cover accidental damage. 30 second overview about public printing. Go to http://publicprinting.stlawu.edu for information about what you’ve printed and to print via the web or in color. VTC.com. Go to the IT site to get an account. Watch some Photoshop courses and then impress your friends. Visit the IT website for information about how to get started with VTC.