1. Big Government and Big Carriers Kris Twomey Law Office of Kristopher E. Twomey, PC 1725 I Street, NW, Suite 300 Washington, DC 20006 202-681-1850 kris@lokt.net October 13, 2011 Kris Twomey Law Office of Kristopher E. Twomey, PC 1725 I Street, NW, Suite 300 Washington, DC 20006 202-681-1850 kris@lokt.net October 13, 2011

2. Carrier Relations  Working with People at carrier  Good Practices  Installation issues  Focus on Billing- Are your bills inaccurate?  Contract Considerations

3. Carrier Relations  Internal Collections/Outside Collections  Settlement or Litigation  Some anecdotes -State PUC litigation -State PUC “fast track” option -Federal court -FCC informal mediation -FCC formal complaint

4. Government relations  They can be your friends!  Local authorities- Planning and Zoning Boards  State PUCs  FCC

5. Thank you! Kristopher E. Twomey, P.C. Law Office of Kristopher E. Twomey, PC 1725 I Street, NW, Suite 300 Washington, DC 20006 202-681-1850 kris@lokt.net October 13, 2011