1. Wily Overview, Configuration and Usage Rick Kriehn Harley-Davidson, Inc Technical Analyst – Basis October 1, 2010 richard.kriehn@harley-davidson.com

2. © 2009 Harley-Davidson, Inc. 2 Agenda H-D SAP Landscape Overview H-D’s Solution Manager Usage Solution Manager Usage Wily-SMD Configuration Wily Usage Wily Lessons Learned References Q&A

3. © 2009 Harley-Davidson, Inc. 3 Harley-Davidson SAP Landscape (12) SAP Landscapes: –SCM (APO), ECC, BW, CRM, XI-PI, Portals, Solution Manager, GRC, TDMS, xMII, MDM, SLD 70+ total systems –7.0, 7.0 ehp1 and 7.1 –Unicode –AIX 5.3/6.1 and DB2 V9 (9.5, 9.7) HACMP for production systems

4. © 2009 Harley-Davidson, Inc. 4 H-D’s Solution Manager Usage Two system landscape: SD1 and SP1 Solution Manager 7.01 on NW04s SP20* kernel 55* IBM System p6 595 servers Enterprise Edition Installed BI_CONT installed (Needed for SMD) Wily Enterprise Manager 8.1.0

5. © 2009 Harley-Davidson, Inc. 5 H-D’s Solution Manager Usage Currently Configured/Implemented: Project document repository Project blueprinting Transports assigned to projects Service Desk (Turned off) Issues Management Maintenance Optimizer EWA reports for Java/ABAP/MDM D, Q and P systems

6. © 2009 Harley-Davidson, Inc. 6 H-D’s Solution Manager Usage Currently Configured/Implemented: Monitoring and Administration task list SMD/Wily fully operational CTS+ Implemented for Portals Landscape CTS+ Implemented for PI Landscape CTS+ Implemented for MII-NWDI Landscape HP’s Quality Center Adapter Charm for ECC Project

7. © 2009 Harley-Davidson, Inc. 7 H-D’s Solution Manager Usage Planned Implementations: Upgrade to SP25 and kernel 94 Set up non-prod Wily-SMD CTS+ for Portals-NWDI CTS+ for MDM (7.1)

8. © 2009 Harley-Davidson, Inc. 8 Solution Manager Usage Required for: Installation/Upgrade keys Maintenance Optimizer SAP Go-Live checks Ehp4 installation input file required by ehp installer Why Should I Set Up Solution Manager?

9. © 2009 Harley-Davidson, Inc. 9 Wily…What Is It? Owned by CA Signed agreement w/SAP in 2006 Integrated with Solution Manager Diagnostics (SMD) ‘Free’: download from Service marketplace ‘Right to View ’ version No custom reporting, no alerting Purchase SAP Extended Diagnostics by CA Wily through SAP Used by SMD to monitor SAP’s Java stacks Monitors OS similar to saposcol Monitors Netweaver stack (sees ABAP) Screen shots are from live, running systems w/no configuration

10. © 2009 Harley-Davidson, Inc. 10 Wily…What Is It?

11. © 2009 Harley-Davidson, Inc. 11 Wily…What Is It? Wily Enterprise Manager User access: Wily Workstation or Wily WebView Local install or Web access (URL) Web workstation requires a certain version of Java on the desktop (1.5) SMD agent updates Wily EM every 15 seconds Keeps data for 1 day, then aggregates Keeps 30 days of data SMD updated every hour Can access via SMD or directly through Wily GUI

12. © 2009 Harley-Davidson, Inc. 12 SMD Wily Integration

13. © 2009 Harley-Davidson, Inc. 13 Wily Installation 2 Cases: < SP13 in Solution Manager/SMD >= SP13 in Solution Manager/SMD In either case, need to: Install Enterprise Manager (unCAR & install) Install SMD agent (SAPINST) on each node determine/implement the Wily GUI Configure Wily EM with SMD

14. © 2009 Harley-Davidson, Inc. 14 SMD EM Configuration

15. © 2009 Harley-Davidson, Inc. 15 SP12 and Below Install (unCAR) Introscope agent Create the connector.jar file Configure the profile file Add (3) Wily parameters to each server instance (configtool) Install (unCAR) the Wily Environment Performance agent Configure the profile file Deploy the Wily Jmx Application (SDM) On each monitored node:

16. © 2009 Harley-Davidson, Inc. 16 SP13 and Above Run the setup wizard in SMD

17. © 2009 Harley-Davidson, Inc. 17 Wily Usage EM has (3) primary components: –Console –Investigator –Transaction Trace

18. © 2009 Harley-Davidson, Inc. 18 Wily Console (7.x)

19. © 2009 Harley-Davidson, Inc. 19 Wily Console (8.1)

20. © 2009 Harley-Davidson, Inc. 20 Wily Console – J2EE

21. © 2009 Harley-Davidson, Inc. 21 Wily Console – J2EE

22. © 2009 Harley-Davidson, Inc. 22 Wily Console – J2EE

23. © 2009 Harley-Davidson, Inc. 23 Wily Console - Portals

24. © 2009 Harley-Davidson, Inc. 24 Wily Console - Portals

25. © 2009 Harley-Davidson, Inc. 25 Wily Console - XI

26. © 2009 Harley-Davidson, Inc. 26 Wily Console - XI

27. © 2009 Harley-Davidson, Inc. 27 Wily Console - XI

28. © 2009 Harley-Davidson, Inc. 28 Wily Investigator

29. © 2009 Harley-Davidson, Inc. 29 Wily Investigator

30. © 2009 Harley-Davidson, Inc. 30 Wily Investigator

31. © 2009 Harley-Davidson, Inc. 31 Wily Investigator

32. © 2009 Harley-Davidson, Inc. 32 Wily Investigator

33. © 2009 Harley-Davidson, Inc. 33 Wily Investigator

34. © 2009 Harley-Davidson, Inc. 34 Wily Investigator

35. © 2009 Harley-Davidson, Inc. 35 Wily Investigator

36. © 2009 Harley-Davidson, Inc. 36 Wily Investigator

37. © 2009 Harley-Davidson, Inc. 37 Wily Investigator – PI

38. © 2009 Harley-Davidson, Inc. 38 Wily Investigator - PI

39. © 2009 Harley-Davidson, Inc. 39 Wily Transaction Trace

40. © 2009 Harley-Davidson, Inc. 40 Wily Transaction Trace

41. © 2009 Harley-Davidson, Inc. 41 Wily Transaction Trace

42. © 2009 Harley-Davidson, Inc. 42 Wily Lessons Learned Minimum SP13 for Solution Manager; go to SP17 if possible (pre-7.01) Have (2) Wily Enterprise Managers: Prod and non- Prod (same with SolMan systems) or, Limit the number of systems Use Introscope Workstation vs Introscope WebView Local Install vs URL Introscope Workstation

43. © 2009 Harley-Davidson, Inc. 43 References SDN: Search Wily –Documents, forums and links into service marketplace Wily Master Note: 797147 SMD Master Note: 829218 Wily Notes: 1149214, 1172283, 1237887, 1273028 Documents (PDFs)(Service Marketplace): –Introscope Version 7.2 Installation Guide For SAP –Introscope Version 8 Installation Guide For SAP SAP Message Queue: XX-PART-WILY

44. © 2009 Harley-Davidson, Inc. 44 Thank you for your attention!