1. HealthwatchGloucestershire Public Event Cheltenham Tuesday 25 th November 2014

2. Claire Feehily Chair

3. Barbara Piranty CEO

4. Healthwatch Healthwatch is the independent consumer champion for health and social care in England, giving children, young people and adults a powerful voice

5. The role of Healthwatch Influencing Signposting Advocacy

6. Story so far

7. What are we doing?

8. What have we learnt about Gloucestershire? Non-Emergency Patient Transport Services Hospital Discharge Late running appointments in clinics GP appointments Cross border issues Long waits for care assessments Home care Community care not joined up

9. What have we learnt about Cheltenham? Over 600 comments collected in Cheltenham since April 2013 50% of comments about Cheltenham GPs are positive Concerns over re-configuration of the Emergency Department at Cheltenham General Hospital Long waits in A & E Concerns that Cheltenham General is being ‘down-graded’ with centralisation of services Re-location of Prestbury Surgery to Bishops Cleeve Lack of social housing in Cheltenham

10. What happens To your views and experiences? ·

12. Signposting/Advice

14. Independent Health Complaints Advocacy Service Gloucestershire

15. Future Plans

16. Questions?

17. Heather Beer Head of Patient Experience Gloucestershire Hospitals NHS Foundation Trust

18. Dr Sean Elyan Medical Director Gloucestershire Hospitals NHS Foundation Trust

19. Questions?