1. Bringing Libraries to Every Home : The Malaysia Scenario
Presenter : Tricia Bong
Sarawak Information Systems Sdn. Bhd.

2. The Future of Libraries
A very relevant observation

3. The Future of Libraries
Library without borders
Seamless integration between physical and virtual
Internet and mobile devices
Discovering information
Communication and collaboration
Searches across multiple sources and media
Bringing knowledge alive
Interesting
Relevant
The need to be responsive
Engage members

4. Key Challenges Faced by Libraries in the Region
Staying relevant
The Internet & Mobile Life-Style
To make a presence in the Digital World
Funding and ROI
Educating librarians across the board
Creation, control, and preservation of digital resources

5. Meeting the Challenge :
Libraries in Sarawak

6. Core Requirements
An integrated solution to support resource sharing and knowledge acquisition over the Internet, while providing benefits to libraries involved
Benefiting the Libraries
Resource Sharing
Accessible Over Internet or Intranet
Empowering the Members

7. The Solution Library Management System Supports Library Collaboration:
Enriched Learning :
On-line Electronic Database Management
Supports Multi-Lingual
Supports media-rich learning
Empowers the Members :
On-line Reservation
On-Line Renewal
On-line Payment (
Member’s Top-Up Account
Automatic Internet Charging
Available anywhere, anytime
Supports Library Collaboration:
Union Catalogue
Main Library and its Branches
Affiliated Libraries
Inter-Library Loan
Electronic Doc Delivery
Library Management System
Web-Based ICT Solution
Supports traditional Library Operations and Functions
Modules can be added as and when required

8. (hosted at one Location)
Network of Libraries
Support management of Libraries and its branches as an aggregated resource centre.
22 Libraries connected currently
(hosted at one Location)
Use various library resources as one central resource centre
Perform on-line transactions like book reservation, renewals, payment
Access information from home
Monitor transactions with Libraries
Members of Libraries Using ANGKASA

9. State Union Catalogue Library A Library B Library C Cataloging Module
Cataloger creates bibliographic & item records for newly acquired library materials
Library A
Cataloger reuses bib record in Union Catalogue and enter item details only
Library B
New library who subscribes to Angkasa need not start from scratch
Library C
Libraries are also part of the UC Committee, setting policies and determine skills development
Master Bib Controller ensures integrity of Union Catalogue
Union Catalogue

10. Accessible to Electronic Databases
Members Logon Here

11. On-line Payment For the Libraries On-line Payment for fees and fines
Integration with
On-line membership renewal and fine payment
Highly Secured
Angkasa server implemented with SSH2 (Secure Shell)
Membership login via Secure Socket Layer (SSL) protocol using 128 bit encryption
For the Libraries
Less payment counters
Less handling of cash

12. Modular Design for Libraries

13. Sustaining is Key Continuous Feedback through User Group
Briefing, Discussions and New Directions

14. Sustaining is Key
Communities of Interest

15. Sustaining is Key
Collaboration Through System

16. Sustaining is Key
24x7 On-line Assistance

17. Sustaining is Key
Efficient Support, Monitored by System

18. U-Pustaka : The Malaysia Scenario

19. The Need for a Ubiquitous Library
Libraries have organised knowledge in books, magazines and documents, local content, databases and other electronic resources.
As we translate information to knowledge, we enhance our individual learning capacity, since information creates value in a learning society 1
Making Information Accessible to All 2
Networked information resources foster collaboration through interlibrary lending and virtual access.
As we collaborate, we expand our capacity to innovate and create knowledge dividend for the nation.
Cooperative Library Network System 3
Shared information keeps communities together and promotes learning and collaboration
The quest for knowledge will foster a tighter community, especially between rural and urban learners
Creating, Sharing and Exchanging Knowledge in a Knowledge Society 19

20. The u-Pustaka Model

21. Inter-Library Lending RSS
U-Pustaka Portal
Inter-Library Lending
RSS
News
Highlights
Links
Ask the Librarians
Chat with the Expert
E-Review
Discussion Forum
Dashboard
Multimedia
National Registration Department
Pos Malaysia
Government SMS Gateway
WAN
MEPS FPX Gateway
MEPS e-Debit Gateway
8 Libraries
RFID System
Library Systems
National Union Catalogue
Touch ‘N Go Gateway

22. Collaborative Synergy

23. Vibrant Colours The u-Pustaka Portal www.u-library.gov.my
What is Go Live?
Go live is a major milestone in the project whereby the SPBK system is online and ready for access by the JKM community. 23

24. General Information
General Information such as News, Events, RSS, Links, Library Profiles, Interesting Facts and Figures has to be “catchy”
What is Go Live?
Go live is a major milestone in the project whereby the SPBK system is online and ready for access by the JKM community. 24

25. E-Review Book reviews are done by librarians
To attract people to be actively engaged with the services of the U-Pustaka Consortium
U-Pustaka Members can also provide their own reviews on the Portal
Each Library to submit 3 reviews per week
What is Go Live?
Go live is a major milestone in the project whereby the SPBK system is online and ready for access by the JKM community. 25 25

26. Adult’s Dashboard What is Go Live?
Go live is a major milestone in the project whereby the SPBK system is online and ready for access by the JKM community. 26 26

27. Children’s Dashboard What is Go Live?
Go live is a major milestone in the project whereby the SPBK system is online and ready for access by the JKM community. 27 27

28. Youth’s Dashboard 28

29. E-Resources
Consortium libraries source for, filter and sort digital contents such as e-books and audio-books and make these available for easy access by u-Pustaka Members 29

30. Collaboration Components
Collaboration are services on u-Pustaka Portal that allows interaction and collaboration with u-Pustaka members :
Ask u-Pustaka
Chat with the Expert (Webinar)
Discussion Forums 30

31. Ask u-Pustaka
A 'Help Desk' approach to allow librarians from the U-Pustaka Consortium to respond to queries
A collaboration among libraries in providing a ONE-STOP reference desk service to u-Pustaka Members
Each Library manage this virtual ‘help desk’ one day a week 31

32. Chat with the Expert (Webinar)
Libraries will organize web seminars and this can be accessed by all throughout Malaysia 32

33. Borrowing Books Inter-Lending services allow u-Pustaka Members to
Register as u-Pustaka Member
Search for books available at all consortium libraries
Perform booking of the books
Option to have items delivered to door-step through Pos Laju or for u-Library member to pick up items from Library
Make payment for delivery charges through cashless payment method
Track progress of delivery service
Return item anytime, anywhere at bookdrops or through Pos Laju 33 33

34. Search Catalog
The public will be able to search for books available in the 8 libraries through the KIK (Katalog Induk Kebangsaan)
1. Search titles
2. Results
3. Search availability
4. Results
PKL 34

35. Delivery Services through Pos Laju
u-Pustaka member can choose to have books delivered to their door-step using Pos Laju
Pos Laju can also pick up books from u-Pustaka member and return to the Library 35 35

36. Payment through Cashless Payment
From the u-Pustaka Portal, payment can be done through :
MEPS FPX (from Portal)
Quik2Go (from Portal)
ATM Card (from Kiosk)
Touch ‘N Go (from Kiosk and Counter)
Payment will be made for the following :
Delivery charges
Fines (Overdue and Lost Item) 36 36

37. Expectation from the Citizens : Accessible in PLACE and SPACE
SPACE : Digital Access
Information Discovery Anytime, Anywhere
Borrowing & Returning Anytime, Anywhere
PLACE : Physical Access
Expectation from the Citizens : Accessible in PLACE and SPACE

38. We want returning “customers”
Importance of SOP
Peter Drucker
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
We want returning “customers”
Foster life-long learning and continuous quest for knowledge
Ensure consistent performance across the board
Eight libraries located throughout Malaysia

39. The SOP Team