1. National Safer Internet Center Bulgarian example for public private partnership

2. National Safer Internet Center European Commission Safer Internet Program Internet Hotlines - INHOPE National Centers - InSafe Helplines – Consultations over phone Combined Centres * iIegal content and behavior * harmful content and behavior 1. Decrease of illegal content 2. Kids safe Internet environment 3. Increased awareness 4. Knowledge database

3. National Safer Internet Center EC Safer Internet Program in Bulgaria Performed by: ARC Fund Hotline: Since May 2006, effectiveness: about 1000 reports / year recognition: - Member of INHOPE since 2006 - Member of INSAFE since 2008 Safe Internet Centre – est. June 1st, 2008 Consultative Committee for the National online safety phone line 124 123: since March 2011

4. National Safer Internet Center International Association of Internet hot line operators Australia Austria Belgium Bulgaria Canada Cyprus Czech Republic Denmark Finland France Germany Greece Hungary Ireland Island Italy Japan Latvia Lithuania Luxembourgh Malta Poland Portugal Russia Slovakia Slovenia South Korea South Africa Spain Taiwan The Netherlands United Kingdom USA

5. National Safer Internet Center's Hotline

6. National Safer Internet Center Partnership with governmental agencies: Ministry of Interior: Signed a Cooperation Agreement (Jan 31, 2006) Ministry of Education, Youth and Science: Textbook “Prevention of real and virtual assault”, approved for distribution among schools Ministry of Culture: National Contact point for EC Program “Safe Internet” State Agency of Youth and Sport: MoU (2008) Ministry of Transport, IT and Communications: Joint Activities State Agency for Children's Protection: Joint Activities

7. National Safer Internet Center Internet Hotline Procedures: - Anonimity guaranteed - The Hotline operator locates where the reported server is located, collects all possible data and does the following: A. If the server is in a country – member of INHOPE, sends the alert to the partnering hotline B. If the server is in another country – sends the alert to the Ministry of Interior for submission to Interpol/Europol C. If the server is in Bulgaria – sends the alert to Cybercrime Unit at GDBOP. In case there is harmful content, also informs the adequate state agencies and the hosting provider.

8. National Safer Internet Center Internet Hotline Statistics for 2010: - Total number of alerts: 857 - Actual alerts: 398 - Child pornography: 85 - Child erotic pictures: 161 - Child nudity: 6 - Online predators: 17 - Adult pornography, accessible for children: 16 - Incitement towards violence: 71 - Terrorism: 2 - Questions, others: 42

9. National Safer Internet Center Internet Hotline Actions for 2010: - Sent to GDBOP: 11 - Warnings to hosting companies: 2 - Warnings to content providers: 94 - Sent to partnering hotlines: 121 - Responds to senders: 119 - Responds to questions: 52 - Confirmation for receiving the alerts: 126 Total: 527

10. National Safer Internet Center Public Council on safer Internet use Members: - MP, deputy-ministers, ministries - GDBOP - Internet Society – Bulgaria - Bulgarian IT Association - Parents Association - Sofia City Council - non-profit groups - CISCO, Microsoft, mobile operators

11. National Safer Internet Center Thank you for your attention For more information: safenet.bg web112.net veni@veni.com Special thanks to ARC FUND and Georgi.Apostolov@online.bg