1. Spring 2012 Mobile App and Services Survey Results Summary

2. Two versions of the mobile survey were administered Version 1 – accessed from within the Scranton app. Included questions regarding satisfaction with the app. Version 2 – accessed via a link shared in Royal News, in the portal and on posters around campus. Questions regarding knowledge of app, why they do not have the app on their phone, etc.

3. # Respondents # Completes % Complete Version 1 186179 96% Version 2 249 23092% Breakdown of Respondents by Survey Version Breakdown of Respondents by Audience

5. V1-Q1: What is your overall impression of the Scranton mobile app?

6. V1-Q2: What version of our mobile app do you have?

7. V1-Q3: How satisfied are you with how quickly the Scranton app loads on your phone?

8. V1-Q4: Which interface do you find more user friendly?

9. V2-Q1: Why haven't you downloaded the Scranton mobile app?

10. V1 & 2: How often do you use each of the following features of our mobile app?? Answer Options:1 – Never2 - Once or twice total3 - About once a month 4 - About once a week5 - More than once a week

11. V1 & 2: How often do you use each of the following features of our mobile app?? Answer Options:1 – Never2 - Once or twice total3 - About once a month 4 - About once a week5 - More than once a week

12. V1&2-Q8: How interested are you in each of the new features below that are currently in development?

13. V1&2-Q11: How interested are you in being able to access each of the following University of Scranton resources from your phone?

14. V1&2-Q12: Which of the following University of Scranton resources are you MOST interested in accessing from your phone? (Pick your #1 priority)