1. Going Trayless The Do’s, the Don’ts & Some Troubles Presenters: Jon Plodzik, University of New Hampshire Chris Mongeon, Plymouth State University Carolyn Watkins, Porter Khouw Consulting, Inc.

2. The Do’s of Going Trayless ► Carefully consider the pros & cons of eliminating trays  Servery, seating design & service impact  Collection challenges ► Seek support from other campus community members ► Seek information from colleagues ► Expect a challenge, but incorporate trayless as part of larger initiative ► Get baseline data prior to making a change!

3. More Do’s of Going Trayless ► Communicate the benefits- ”why us, too?” ► Communicate in a variety of ways ► Communicate when it will start (no surprises!) ► Communicate that you know the challenges ► Keep data & everyone informed on results ► Know how you will use unneeded trays & savings

4. The Don’ts of Going Trayless ► Don’t introduce mid- semester ► Don’t do a trial run or “Trayless Tuesday” if you don’t have to ► Don’t expect a drop in sales in cash venues ► Don’t forget that some will just not want to participate

5. Schools That Aren’t Going Trayless ► Concordia College  Two day trial  Poor exit surveys  Facebook strength & the petition to “Go Plateless” ► University of Georgia  Identified alternative ways practice conservation without adversely affecting customer service. ► UGA reduced water consumption by 2.05 million gallons. ► Advice: Focus on your employees to reduce costs, not your customers.

6. Troubles in Going Trayless ► Tables & everything else is dirtier=more staff ► More stations are needed for everything ► Dish drop doesn’t always work- think operationally ► Student perception is reality, & how will you really use those savings? ► It’s all about communication (and the why!) ► It leads to more sustainable initiatives!

7. Success Stories for Going Trayless ► St. Paul School  Kurt started this whole thing! ► St. Lawrence University  Started as part of Earth day, now an admissions advantage ► Middlebury College  It’s all about set-up & the mission ► University of New Hampshire  Matt shames UNH’s Dave May into it!  2 out of 3 ain’t bad ► Plymouth State University  Hard to argue the facts with Chris!  Cooperation & education are key

8. Plymouth State University ► Trayless since January 2008 ► Results  Savings in utilities, chemicals & food costs  Reduction in food waste  Fewer deliveries  Decreased dishware breakage  Healthier, educated students  Lower dumping fees ► Total saving of $159,918! ► Saved 2.3% on students average board bill

9. Go ahead…go trayless everyone is watching