1. Story of Wi-Fi Note: Customer is facing any issue (No Browsing OR Authentication) and connected via Wi-Fi and unable to open modem page.

2. If your Wi - Fi signals shows star and Wi - Fi list search your area network but not your desired network, it means your Wi - Fi is disabled from your modem, then follow enable Wi - Fi process from modem. Cas e 1

3. If your Wi - Fi signals shows star and Wi - Fi list search your area network and also your desired network, then should connect Wi - Fi with the key. Cas e 2

4. If you enter the key of Wi - Fi and it shows below message, it means you don ’ t know Wi - Fi key, then you have to check Wi - Fi key from modem page or change it from CPE Management. Cas e 3

5. In the taskbar if it shows Red Cross on monitor instead of signals, it means your wireless network connection is disabled from the network connection page. Cas e 4

6. In the taskbar if signals shows Red Cross ( No Wi - Fi search ), it means your Wi - Fi is disabled from the laptop ( should enable Wi - Fi from laptop ) Even Wireless network connection is also enabled Cas e 5

7. If your desired network or if you connect your Wi - Fi name and it shows a message ( The settings saved on this computer for the network do not match the requirement s of the network ) with Red Cross on Wi - Fi name, it means that your previous setting mismatched with the new Wi - Fi settings. Or if your modem Wi - Fi security key is mismatch with your laptop Wi - Fi key then it shows below message. If your desired network or if you connect your Wi - Fi name and it shows a message ( The settings saved on this computer for the network do not match the requirement s of the network ) with Red Cross on Wi - Fi name, it means that your previous setting mismatched with the new Wi - Fi settings. Or if your modem Wi - Fi security key is mismatch with your laptop Wi - Fi key then it shows below message. Cas e 6

8. Then you should remove your Wi - Fi network then search again and connect it.

9. If signal shows connected it means Wi - Fi is connected properly, but if yellow mark appears on signals and status shows a message (“ Identifying ” or “ Un - identified network ”), it means WLAN card is unable to get LAN IP from modem. Then follow : Manual or auto IP assigns process Disable / enabl e wireless network connection Ports interchange If signal shows connected it means Wi - Fi is connected properly, but if yellow mark appears on signals and status shows a message (“ Identifying ” or “ Un - identified network ”), it means WLAN card is unable to get LAN IP from modem. Then follow : Manual or auto IP assigns process Disable / enabl e wireless network connection Ports interchange Cas e 7

10. If signal shows connected it means Wi - Fi is connected properly, no issue with Wi - Fi Cas e 8