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Consumer Rights & Responsibilities Chapter 23
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Today’s Schedule Thursday’s Quiz Review Homework Collection Assignment of Homework Chapter 23 Quiz
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9.28.06 Quiz Review Fix the following sentences (as they should appear in formal writing): –I couldn’t find the right door to go into. –I always go shopping with my mom on Sundays all the time. –I went to the mall last week, but I soon got tired and decided to go home, but I didn’t have a ride and it wasn’t a real good day to walk so I just stayed at the mall last week. –Extra Credit – Who is the current president of DLS?
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Pass Up the Homework
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Homework Assignment Chapter 23 –Read –Do Key Words
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Chapter 23 Learning Objectives Name the seven rights of consumers List the basic responsibilities of a consumer Explain how you can conserve resources Describe ways you can learn consumer skills
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The Consumer Bill of Rights Outlined by John F. Kennedy in 1962 Four Basic Consumer Rights –The Right to be informed –The Right to choose –The Right to safety –The Right to be heard Additional rights later added –The Right to have problems corrected –The Right to consumer education –The Right to service
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What Are Your Consumer Rights? AAAAn automaker recalls its new model that has malfunctioning seat belts TTTThe over-the-counter medication label mentions pregnant or nursing women should not use it TTTThe Advertisement for the new home-theater system tells the consumer the total cost and interest rate LLLLocal electronics store displays 3 highly similar and competing computers TTTThe department store replaces your new shoes since the soles are coming loose CCCConsumer Reports compares washing machines RRRRight to have problems corrected RRRRight to Safety RRRRight to be informed RRRRight to choose RRRRight to be heard RRRRight to consumer education
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The Right to be Informed Consumers must have the information needed in order to make wise decisions Consumers have the right to accurate information Companies are required to give certain information about their products –Ex. – Clothes, food, medication
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The Right to Choose United States = Market Economy Competition exists and is encouraged –Leads to: New Products Low Prices High Quality Best Service Choice One company controlling the market –Monopoly –Lack of competition – Hurts the consumer Federal government regulates competition –Can regulate purchasing of smaller companies –Can use antitrust laws
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The Right to Safety Translates into having safe products available Product Liability –The legal responsibility of manufacturers to make a safe product Medication tested prior to being put on the market Safety devices on tools & appliances Possibly dangerous items must have instructions for safe operation
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The Right to Be Heard Business must satisfy the consumer in order to stay in business –Listen to a consumer and make them happy This is a generally accepted policy There are a lot of scumbags out there –High mark up –Bait & switch Fraud – Deliberately misleading business practices Government & Consumer organizations can help
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The Right to Have Problems Corrected Applies to defective items Defective items will be replaced or money will be refunded if it can be proved there is a defect Customer Service Departments Write to a manufacturer if problems are not fixed Proper communication of your problem will get it resolved
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The Right to Consumer Education Consumers have the right to understanding a market system Should get value and satisfaction for your money Different stores may charge different prices Consumer Reports & consumer organizations provide consumers with information –Leads to educated choices
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The Right to Service Right to respectful and courteous manner –Restaurants, salespeople, repair departments, etc. Right to good, speedy service & a standard of quality Service without discrimination –Denny’s Restaurant Make sure those serving know if you feel you are being mistreated
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Know Your Rights: 1. The Right to Be Informed 2. The Right to Choose 3. The Right to Safety 4. The Right to Be Heard 5. The Right to Correction 6. The Right to Education 7. The Right to Service
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Quiz Who outlined the consumer Bill of Rights in 1962? (3 points) What are the four basic consumer rights instituted in 1962? (4 points) A market economy leads to _______ (3 points) Extra Credit – By title, who must approve a student’s taking of a sixth subject at DLS? (two points; Hint: there are 2 people involved in the decision)
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