1. Information Services Internet Accounting Workshop 1 st Feb 2011 Peter Kurtz Manager, Network & Communication Services

2. Implemented in 2001 9 yrs ago Manages usage Staff & Students Semester based student quota determined by enrolled subjects Avg 450M per month Staff have unlimited usage Students are cut off if go over quota Students can purchase quota ($8/G) Records staff usage for charge-back to Schools & Divisions Web based logon for staff and students Internet Access Service

3. Information Services IAS Web login Auto logon for smart phones As of Jan 2011 auto logon for wireless devices has been configured

4. Internet Usage

5. Internet Service Usage 2010 Usage peaking at 385M (38%) Sep/Oct Average 60Mbps Maximum 385Mbps 2010 Internet Usage Internet Usage Sep/Oct 2010

6. GU Webwasher / Cache Information Services June 2010 purchased a new Webwasher system (web coaching) Dec 2010 implemented a combined Webwasher system proxy service Used McAfee Web Gateway – WG5500

7. Information Services Drivers for Change IAS hardware/software system is EOL Call Accounting & Directory System is EOL IAS system can’t scale to support future growth o Student Nos expected to increase 35,000 to 40,000 by 2013 o Internet usage expected to increase by 50% by 2013 o Major insourced IT services expected to move to the cloud IAS Client experience could be better Staff and students have to manually login/off using web interface Students can only top up their usage at the Library Cashier Student and Staff can only obtain basic usage details

8. Information Services Project Objectives Internet Access Service Improvements o Improve system performance, scalability & uptime o Improve flexibility in the provision of Internet accounts (visitors) o Seamless Internet access for students & staff o Shape Internet access when students exhaust their quota Implement a Data & Voice Billing System o Provide user portal functionality (increase quota, voice & data usage) o Automate report generation (Internet, Mobile, Phone usage) o Improve logging functionality, user tracking & charging

9. Information Services Proposed IAS System

10. Information Services Top Customer Requirements 1.Seamless Internet access using multiple access methods (802.1X / Web) over different OS (Windows, Mac and Linux) 2.Automate quota threshold notifications for client groups 3.Provide a unified billing package for voice/data services 4.Self Help portal to provide online quota purchases 5.Display real time usage details online and via email 6.Shape access where Internet quota has been exceeded 7.Provide voice and data billing reports to users and supervisors

11. Information Services Top Technical Requirements 1.Handle and process Internet traffic at 10G 2.Support AARnet's Internet charging model using Border Gateway Protocol communities or file import (on-net, off-net and off-peak) 3.Inspect & identify Internet traffic down to the protocol level including support for multicast and IPv6 4.Web-based components of the IAS solution can be deployed behind a load-balancing solution (F5 BigIP LTM) 5.Support standard monitoring tools through open APIs and MIBs to enable integration into the Griffith University Network Management System

12. Information Services Top Support Requirements 1.Be available 24hrs a day, 7 days a week 2.Account for Internet traffic in the event of a disruption 3.Support regular updates of the underlying operating systems 4.Vendor support resources within Australia 5.Well established troubleshooting, escalation & problem resolution 6.Provide extensive documentation & training services

13. Information Services Any Questions?