1. Users’ Office News Doris Chromek-Burckhart Head of Users Office USER statistics and French cards Child care facilities for small children Tools to assist registration

2. Evolution of the number of Users 2013 ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart Number of Users having a contract at a given time January 2010-November 2013: Summer peak less pronounced compared to previous years

3. Statistics 1. December 2013 Grand Total: COAS F 44 M 206 UPAS F 58 M 306 USER F 1759 M 8493 VISC F 37 M 251 Grand Total: 11154 ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart Number of USERs: 10252

4. French cards not returned ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart  For persons with status USER, COAS, VISC and UPAS and contract end data from 1/1/2008 to 31.06.2013  Representatives from the countries with high numbers will be contacted

5. AgeOpening hoursRegistrationPrizeRestrictionsPositive pointsWebsite Crèche CERN 3 months - 2 y. 8.00 - 12.15 13.30 - 17.45 8.00 - 17.45 min. 3 half days or 2 full days / week 1400 - 2200 CHF / month + 250 CHF (Admin. Fees) Closed school holidays + July and August At CERNhttp://kindergarten.web.cern.ch/kindergarten/new_site/francais/garderie%20FR.htm Crèche des Boudines Meyrin (CH) 4 months - 4 y. 7.00 - 18. 30 min. 3 full days / week 1 to 8.70 CHF per hour (% of annual salary) Admission only end August Only full day (max 10 hours) Closed 4 weeks in summer http://www.meyrin.ch/jahia/Jahia/administration/petite_enfance/creche_des_boudines EVE Champs-Fréchets Meyrin (CH) 4 months - 4 y. 7.00 - 18. 30 min. 3 full days / week 1 to 8.70 CHF per hour (% of annual salary) Admission only end August Only full day (max 10 hours) Closed 4 weeks in summer http://www.meyrin.ch/jahia/Jahia/cache/offonce/administration/petite_enfance/pid/375 Garderie Arc-en-ciel Meyrin (CH) 1 year - 4 y. 8.00 - 12.00 13.30 - 17.30 min. 3 half days / week 4 to 34.80 CHF per half day (% of annual salary) Admission only end August Closed school holidays + July and August http://www.meyrin.ch/jahia/Jahia/cache/offonce/administration/petite_enfance/garderie_arc_en_ciel Dépannage bébés Meyrin (CH) 4 months - 2 y. 8.00 - 12.00 13.30 - 17.30 1 half day10 CHF per half day Only Wednesday - Closed school holidays + July and August http://www.meyrin.ch/jahia/Jahia/administration/petite_enfance/pid/384 Le Jardin de Capucine St-Genis-Pouilly (FR) 4 months - 4 y. 7.30 - 19.301 to 5 days / week75 - 80 euros per day Only "Full day" min. from 9h30 to 15h00 Bilingual GB/F - Closed only 2 weeks (Christmas Holiday) - 4 "short term" places http://www.lejardindecapucine.com/ Child care facilities near CERN for small children ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

6. Tools to assist the registration  The large number of 11000 Users  The Users’ Office regularly seeks for enhancing the registration process  Revised text and refined information in reminders  Many more USERs make use of the contract extension tool via EDH since the new type of documents are in use and the EDH form is enhanced accordingly  The Pre-Registration Tool PRT for first time registration is another step in this direction; Registration documents are send and verified before the USER comes to CERN. This will further assist in the efficient and successful registration upon arrival. ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart