1. www.technobraingroup.com © 2013 Techno Brain HR Updates 1 Presented by: Jacqueline

2. © 2013 Techno Brain EMPLOYEE UPDATE 2 PROJECTTotal Airtel12 Business Development4 Design1 F & A3 Finance & Admin1 HR1 IT6 Management1 Operations4 Samasource45 VIVA6 Zuku22 Dlight5 Zuku15 Zuku Win back3 Grand Total128

3. © 2013 Techno Brain UPDATES  Casuals.  Contracts.  Induction.  Skip level meeting with Ops Managers.  Statutory documents.  New projects. 3

4. © 2013 Techno Brain Happy Birthday! 4 Jacinta Mbatha Kevin Mrunde Jacqueline Moriah Sylvester Omondi

5. © 2013 Techno Brain Employee Recognition 5

6. © 2013 Techno Brain Most Improved 6 Improved from casuals agent to on contract agent by his consistent performance and discipline Worked on Different processes (MFT3, d.light, other SS Processes) Good in schedule adherence maintains required quality levels on the projects assigned Interested to do multi task and accept the projects assigned by supervisor time to time and deliver them effectively

7. © 2013 Techno Brain Quality Champion 7 WRTc is bit confusing/changing instructions, but he managed to work with his supervisor, understands the process and delivers it with good quality consistently Maintains good quality work always on any SS process he works Good Quality in terms of discipline and schedule adherence

8. © 2013 Techno Brain Productivity Champion 8 Maintains WRTC Process Effectively. Brought it back from tough to very improved situation worked on almost all of the SS processes and delivers them effectively on time and provide extended support when required by the company good in schedule adherence, discipline and attention to details

9. © 2013 Techno Brain Overall Employee of the Month 9 delivered d.light project effectively as per required customer KPIs monitors and highlight issues immediately to manager Effective in training agents on the process Follows customer requirement effectively and flexible to changes / updates quickly Fast Learner, good trainer good in schedule adherence and attention to details Always available when required by the supervisor or manager to complete deadlines in time

10. Thank You Ethiopia | Ghana | India | Kenya | Malawi | Mozambique | Nigeria | Rwanda | South Africa | South Sudan Swaziland | Tanzania | UAE | Uganda | UK | USA | Zambia | Zimbabwe © 2013 Techno Brain 10