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Participations PARIS Implementation & Residuals Outsourcing to Entertainment Partners Greenlight deck May 21, 2013.

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Presentation on theme: "Participations PARIS Implementation & Residuals Outsourcing to Entertainment Partners Greenlight deck May 21, 2013."— Presentation transcript:

1 Participations PARIS Implementation & Residuals Outsourcing to Entertainment Partners Greenlight deck May 21, 2013

2 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Agenda ►Executive Summary ►Business Problem Statement ►Assessment Phase Status Update ►PARIS for Participations - Assessment ►PARIS for Participations - Project Plan ►PARIS for Participations - Financials ►EP for Residuals Outsourcing - Assessment ►EP for Residuals Outsourcing - Project Plan ►EP for Residuals Outsourcing - Financials ►Appendix ►Participations & Residuals work volume metrics ►PARIS Impact Assessment Approach ►State of other studios Participations PARIS Implementation & Residuals BPO – Greenlight deck

3 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Executive Summary The Participations and Residuals systems are outdated, lack integrations with key enterprise systems and promote many manual, in-efficient and error prone processes increasing the risk of inaccurately paying the Participants and the Talents (Guilds) The total project cost to convert Participations to NBCU PARIS and outsource Residuals to Entertainment Partners is estimated at approximately $17,710,366 (Net new funds requested is $16,761,041) The PARIS project cost is $10,742,748 (includes the cost of the Inception phase) Net new funds requested is $10,358,106 The Residuals BPO project cost is $6,967,618 (includes the cost of the Inception phase) Net new funds requested is $6,402,935 Participations PARIS Implementation & Residuals BPO – Greenlight deck

4 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Problem Statement – Participations ● Very manual, time-consuming and inefficient processes are employed for Data Sourcing, Payout Calculations, Paper copying and filing. ● The OPUS system is not enabled to model participant contracts, calculate payouts and to directly generate participant statements. A mix of manual procedures and excel manipulations are employed to prepare Talent Statements. ● The volume and type of products and the complexity of talent deals are ever increasing which results in keeping up with the statement generation schedule very difficult. Additional headcounts are required to keep up with the ever growing volume of work. To deal with the work load, for the deals which are forecasted to not pay do not have statements created (i.e. statements are “bugged”) ● Upstream data sources lacking governance and consistency in usage providing data in a form that lacks the appropriate level of granularity and attributes. Lack of complete understanding of the information flowing into and filtered out of the data feeds into the department. ● Unable to focus on value-add activities (e.g. breakout projections, proactive buyout assessments, ‘What-if’ analysis, impact assessment & feedback to Business Affairs across title, market & media types). Participations PARIS Implementation & Residuals BPO – Greenlight deck

5 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Problem Statement – Residuals ● Very manual, inefficient, and error-prone processes employed for data sourcing, payout calculations, guild reporting, paper copying/filing. ● Majority of the data sourcing and systems feeding is done manually by the clerks which is error-prone. Data reconciliation processes are not rigorous and error prone due to human involvement. ● The volume and type of Products, the complexity of guild rules along with expansion of the reuse markets and the manual departmental procedures results in keeping up with the workload very difficult. This in turn results in un-recoupable overpayments, late fees and penalties on the department. ● The increasing workload and the lack of a system results in the work being handled by the staff through overtime and by outsourcing to third party providers. This has also resulted in temporary staff being used permanently. ● Unable to focus on value-add activities (e.g. projections, analysis for negotiations and ultimates). ● Recurring errors in payouts and the accompanying claims might strain relations with the Talents. Participations PARIS Implementation & Residuals BPO – Greenlight deck

6 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Current Challenges and Issues by Area Difficult to manage the volume with time-consuming manual calculations Changes to the guild agreements cannot be accommodated; system is not equipped to support current guild agreements Unable to capture pension or pension ceilings so often overpaying or underpaying Cannot adjust tax rates as the change will be applied retroactively and recalculate all previous statements/payments Payments are manually tracked on a spreadsheet Retrieve data from 12 different feeds/sources; input data manually from hard copy reports Electronic reporting to the guilds and talents requires improvement Data reconciliation of financial and trigger information is not being done due to lack of system capabilities Residuals Difficult to manage the volume with time-consuming manual calculations Statement generation is manual and very cumbersome; OPUS does not produce “headsheets” or statements, only the data to support them 18-month limit on detailed monthly data in OPUS; difficult to calculate historical point-in-time data Spends a significant amount of time responding to queries from other groups; lack any type of estimation/modeling tools for calculating “what-if” scenarios No system support for payout calculations for the digital markets, and complex talent deals Participations Spends a significant amount of time researching data discrepancies, statement adjustments, etc. System “tricks”, dummy numbers, and manual adjustments (“one-sided entries”) pose risks during audits Lack of formal checks and balances Audit Residuals system is inflexible and has several system limitations (e.g. field sizes are limited to $99,999) as it was implemented in the 1960’s IT support for the Residuals mainframe system is very limited due to aging technology. The team has recently lost one-half of the IT support team –resources who had been supporting the department for several years. Additional turnover events (like retirement) will pose serious risks to IT operations and the obsolete technology makes it harder to find suitable replacements. IT Participations PARIS Implementation & Residuals BPO – Greenlight deck

7 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Since we last convened … An Assessment phase was funded with the primary objective of assessing the functional fit-gap of NBCU PARIS against SPE requirements and assessing the feasibility of Residuals BPO. Workstream Description Deliverables PARIS Impact Assessment Fit gap analysis of NBCU-PARIS with respect to the process consolidation and systems implementation needs of the Participations and the Residuals departments. - High-level Functional Requirements - Functional Demonstration Scripts for PARIS Evaluation - Technical Questionnaire for PARIS Evaluation - Executive Report with Impact Assessment Residual Outsourcing Assessment Assessment of the various options available to outsource the Residuals business processes to a third party organization. - Request for Information (RFI) - Requirements for Assessment - Request For Quote (RFQ) - Scoring Model - Executive Report with Preliminary Business Case and next steps Residuals Outsourcing Due Diligence with Entertainment Partners Detailed assessment of Entertainment Partners' organization, future state of SPE's organization, the proposal approach, timeline, effort and the pricing. - Future State Process Flows - EP-Outsourcing Due Diligence Report Business Cases Comparative Analysis Business case comparison of the Systems implementation option (i.e. PARIS for Participations and Residuals) versus Outsourcing (i.e. Entertainment Partner's for BPO). - Comparative analysis of Business Cases Interfaces and MDM assessment Detailed analysis of the data sourcing interfaces, including tracing back to the upstream master and reference data systems to document the functional needs for PARIS integration - Interface Strategy Assessment Report - Functional Requirements for MDM / GPMS enhancements - Data Overlap Analysis Assessment between P&R Data Structure & Quality Assessment Detailed analysis of the current state of the data sourcing interfaces, issues with the integrity and the quality of data, and recommendations on - Data Flow analysis document - Data Quality Assessment report - Data GAP Analysis report Participations PARIS Implementation & Residuals BPO – Greenlight deck

8 Assessment Phase Summary
Timeline: August 2011 to August Phase Cost: $949,325 Activities summary: Delivered selection of Software Platform and Operations Model using PARIS for Participations Delivered Business Case Assessment and subsequent Due Diligence for BPO with Entertainment Partners Gathered High Level Requirements through Focus interviews and Workshops with key stakeholders Finalized Overall Project Scope Developed High-level Project Budget, Schedule and Timeline, Resource Plan (including backfill requirements) Developed Data Conversion & Migration Strategy and Plan Developed Data Sourcing & Interface Strategy and Plan Developed Greenlighting Material for full project funding 2011 2012 Jul – Sep Oct – Dec Jan – Mar Apr - Jun Jul - Sep Data & Interface Assessment NBCU PARIS Impact Assessment PARIS Impact Assessment Report Residuals Outsourcing Assessment BPO Due Diligence BPO Business Case Comparative Review Executive Debrief The project has already seen paybacks in terms of recoupments for Participations and Residuals in the Inception phase. Participations PARIS Implementation & Residuals BPO – Greenlight deck 8

9 PARIS for Participations - Impact Assessment
Participations module of NBCU-PARIS has a good level of functional fit relative to SPE’s requirements. ● The Business Process automations delivered by PARIS far exceeds the current automation levels at SPE. ● PARIS capabilities and feature-set for Participations & Audit scored at over 86% and 81% respectively by SPE stakeholders. ● PARIS provides a strong coverage for most of the requirements. ● The Participations, Data Staging and Audit modules are quite robust, flexible and more mature than the Residuals module. ● PARIS architected on the latest Microsoft technologies including the .NET framework. NBCU facilitated 4 sessions with SPE: PARIS overview and orientation Admin features (Data staging and Administration) demo Residuals demo Participations demo The NBCU demonstrations of PARIS were based on scripted demo scenarios : These scenarios were based on SPE’s high-level functional requirements. The scenarios represented a selection of high- and medium priority processing requirements. Demos were attended by SPE stakeholders across Participations, Residuals, Input Consolidation, Audit, Finance and IT groups. Participations PARIS Implementation & Residuals BPO – Greenlight deck 9

10 Participations PARIS Implementation & Residuals BPO – Greenlight deck
PARIS for Participations - Project Phases 2 Months 12 Months Ongoing Planning Implementation Conversion Impact Assessment Hands-on Evaluation Conversion planning Installation and Configuration Development and Integration System & Parallel Testing Training and Change management Participations Conversion Parallel Operations IT Support Impact assessment Requirements Functional fit Estimates Hands-on evaluation Early design Support model decision Refined estimates Conversion planning Approach and priorities Resources and backfill Controls and Acceptance Planning for Parallel Ops. Installation and Configuration Data loads (migration) Lookups/mappings Templates and hierarchies Development and Integration Interfaces Reports Testing Functional tests Parallel tests Training and Change management Org and process design Participations conversion Parallel operations Data refreshes Porting converted titles IT support Hypercare Systems maintenance User support Participations PARIS Implementation & Residuals BPO – Greenlight deck

11 PARIS for Participations - Project Timeline
Years Quarters 1 2 3 4 5 Program management/planning Hands-on evaluation Implementation Hypercare Participations Conversion Parallel operations IT Support Implementation model decision Go Live Planning Conversion Decommission legacy systems Conversion Complete Key Estimation Drivers and Project Considerations ● The PARIS Configuration within the Implementation phase is the key design activity to prepare the system for Participations usage. ● The detail- and research-oriented nature of Conversion makes it the most intensive phase in time and effort. Issues unearthed demand strong decision making skills and Standard Exception Handling procedures need to be instituted. ● Resource planning and Department alignment is critical to the success of the project. Determining backfill, ratio of SPE-to-contractor resources and regular training will help mitigate the risk of PARIS knowledge being confined to contractors. ● There exists a steep learning curve to PARIS, and the departmental functions will become more analytical and less data entry / processing type. Participations PARIS Implementation & Residuals BPO – Greenlight deck

12 PARIS for Participations - Project Costs & Benefits Summary
Project Costs (includes Inception phase) Software $3,500,000 Hardware/Peripherals $411,000 Internal Labor $199,981 External Labor $6,627,322 Miscellaneous (i.e. Travel) $4,445 Total $10,742,748 Ongoing Costs (Twelve-year Summary) Incremental support labor $851,877 Incremental maintenance $739,800 $1,591,677 Project Benefits (Twelve-year Summary) Cost Avoidance $12,759,929 Risk Mitigation $40,000,000 $52,759,929 Twelve-year Summary Total Costs (One-time + Incremental Ongoing) $12,334,425 Total Benefits $52,759,929 Internal Rate of Return 42.02% Net Present Value $15,034,230 Payback Periods (in months) 30.47 Future Funding Needed FY14 $6,117,030 FY15 $1,770,339 FY16 $1,100,740 FY17 $1,095,998 FY18 $273,999 $10,358,106 Note: Twelve year summary includes the costs of Inception phase CBA has been calculated over a timeline starting FY12 Participations PARIS Implementation & Residuals BPO – Greenlight deck

13 PARIS for Participations - Project Benefits
Category $ Description Cost Reduction / Avoidance $230,535 Avoiding SCA mainframes hosting and support cost $1,393,273 (average) Avoiding the need to increase the Participations staff to support the departmental functions Risk Mitigation $5,000,000 Mitigating the risk of overpayments Participations PARIS Implementation & Residuals BPO – Greenlight deck

14 EP for Residuals Outsourcing - Assessment
Entertainment Partners selected as the leading vendor from a Business Process Outsourcing RFQ concluded in 2012. A detailed due diligence assessment of the EP proposal was conducted. The assessment included review of - Organization & Transition approach, Conversion approach, IT Systems, Timeline and Level of Effort. The goal of the due diligence was to craft the future state organization for SPE and EP, create the BPO Business Case and confirm the Pricing. ● EP proposes to completely take over certain functions, including product and cast setup, residuals calculations and payment processing. ● SPE would retain ownership over interpreting agreements, determining triggers, supporting audits, forecasting and reporting, ● Improved Data Staging is the key to realizing the benefits. The option being considered is the use of EP’s proposed new feeder system (go-live expected in July 2013). ● There is a potential to offshore 2 FTEs in the retained organization. Draft for discussion 14

15 EP for Residuals Outsourcing - Project Phases
Project (24 Months) Implementation Conversion Operations Implement Organization, Processes & Infrastructure Import historic data and recreate balances between SPE & EP Business-as-usual interaction between SPE and EP Finalize Contracts, SLAs, and KPIs Define Processes & Controls Perform Data Reconciliation Build Data Enrichment Platform Build Interfaces for triggers & payments Design Organization and Change Management Conduct recruitment for Backfill and retained Organization Build the SPE system sunset roadmap Title/cast setups for 1,442 features and 52,714(1) episodes Revenue and air date history import Reconciliation of historic SPE payments with EP system results Document collection for new setups Review/approval of setups, triggers and payments Audit & forecast support New acquisitions processing Residual payment processing Infrastructure maintenance Note: 1. Size of the library as of August 2012 Draft for discussion

16 Contract Negotiations
EP for Residuals Outsourcing - Project Timeline Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Contract Negotiations Process Transition EP Client On-Boarding Data Conversion Confirm final process design Future process documentation & desktop procedures Basic Cable Game Shows Pay Cable / Video Network / Soaps Fox Syndications Other Non Networks Foreign Employee Masters Finalize KPI/SLA Review and finalize MSA Finalize new Air Date vendor Vendor introductions Account setups Finalize EP client profile User access rights (hosted environment, VPO) Signed Contract with EP Planning and Administration Cutover Plan Finalize transition plan Confirm transition team Obtain resources Develop and approve cutover approach (business and IT) Decommission transition backfill Data Staging / Enrichment Confirm Data Enrichment requirements Configure Data Enrichment requirements Develop Data Enrichment rules Test enrichment rules Deploy enrichment rules to production Organizational Transition Features Roles & responsibilities Identify skillsets for retained organization Identify key process owners Coordination with HR (compensation, termination, recruitment) Interview potential hires Identify resource transition plan and timeline Data Enrichment / Staging Complete Initial Cutover Data Conversion Complete IT Design & Development Build interface for revenue /run data GL interface from EP Reports development Reconciliation reports IT Design & Development Complete Training Hosted environment VPO Conduct future state process training EP work shadow and knowledge transfer Transition Complete Integration Testing Project Closure Revenue triggers Run triggers GL feed to SAP Integration Testing Complete Project completion planning Implement retained organization Archive historic data Decommission conversion backfill Decommission RP00 Data Reconciliation Review and finalize communication requirements Draft communication to internal organization Draft communication to external organizations (talent, guilds, etc.) Communication

17 EP for Residuals Outsourcing - Project Costs & Benefits Summary
Project Costs (includes Inception phase) Hardware/Peripherals $68,000 Internal Labor $308,813 External Labor $6,048,995 Miscellaneous (i.e. Travel) $4,445 Duplicate Payroll Tax $306,436 Severance and Retention Payouts $230,929 Total $6,967,618 Ongoing Costs (Twelve-year Summary) Outside Services (i.e. EP Fees) $6,281,811 Incremental support labor $222,433 Incremental maintenance $122,400 $6,626,644 Project Benefits (Twelve-year Summary) Costs Reduced $27,581,168 Costs Avoided $403,438 FTE Savings $7,582,733 $35,567,339 Twelve-year Summary Total Costs (One-time + Incremental Ongoing) $13,594,262 Total Benefits $35,567,339 Internal Rate of Return 44.98% Net Present Value $8,581,677 Payback Periods (in months) 30.83 Future Funding Needed FY14 $2,263,021 FY15 $3,239,638 FY16 $861,276 FY17 $39,000 $6,402,935 Note: Twelve year summary includes the costs of Inception phase CBA has been calculated over a timeline starting FY12 Participations PARIS Implementation & Residuals BPO – Greenlight deck

18 EP for Residuals Outsourcing – Project Benefits
Category $ Description Cost Reduction / Avoidance $573,427 Reduction in late fees / handling fees $909,000 Reduction in over reported foreign remittance taxes $1,138,838 Reduction in overpayments $415,240 Recoupable overpayments $42,296 Savings in print material and labor $23,695 Avoiding DGA employee contributions $57,634 Avoiding SCA mainframes hosting and support cost $92,000 Eliminating check processing and reporting Costs Annual FTE Savings $571,880 Incremental reduction in the Residuals department overhead due to reduction in the need for labor $280,686 Incremental reduction in the IT department overhead due to reduction in the need for labor Participations PARIS Implementation & Residuals BPO – Greenlight deck

19 Headcount request One Director role to Television IT team to replace Mark Quinto One Director/Manager role to Corporate IT team to backfill Rajeev Nair Draft for discussion

20 Participations PARIS Implementation & Residuals BPO – Greenlight deck
Questions ? Participations PARIS Implementation & Residuals BPO – Greenlight deck 20

21 Participations PARIS Implementation & Residuals BPO – Greenlight deck
State of other Studios Studio Participations Environment Residuals Environment Warner Brothers Currently, a mainframes based system is used for Revenue and Cash register with a front end to edit the revenue section and to generate video statements. The actual statements are currently generated manually using Excel They purchased the Participations module of the PARIS solution The PARIS implementation is currently underway The projected go live date for the implementation phase is mid-June 2013, which will be followed by the Data conversion phase Custom in-house solution known as AIRS is being used and they plan to stay on this platform NBC Universal Comprehensive in-house solution called PARIS (Participations And Residuals Information System) to generate participant statement and to calculate Residuals payout The Residuals module within PARIS is leveraged to calculate payouts Paramount Participations and Residuals payments were being processed by mainframes based system. They evaluated alternatives and decided to purchase the PARIS system from NBCU. They are about two months away from completing the conversion to PARIS They are currently in the planning phase for the implementation of the Residuals module Disney Disney internally developed BRUCE, a custom client-server application for generating Participations statements The application relies heavily on SAP as single source of data Disney tried to rally “Residuals as a service” effort couple of years ago, but it did not take root. They are currently in discussion with Entertainment Partners and conducting a feasibility study Fox Fox has a homegrown solution coupled with manual processes Fox has homegrown solution coupled with manual processes Participations PARIS Implementation & Residuals BPO – Greenlight deck

22 PARIS Impact Assessment Approach
The PARIS Impact Assessment was identified as an initial planning tool as part of the SPE Participations and Residuals Program Alignment Session in July 2011 As part of the assessment, high-level requirements were gathered for Participations and Residuals processing and these requirements were prioritized to create: ► Scripted scenarios for a PARIS demo ► A technical questionnaire covering system configuration and maintenance inputs Three PARIS demo sessions spanning 8 hours were held to: ► Assess key capabilities and functional fit ► Gather high-level implementation inputs Additional inputs on implementation and conversion were collected from other studios’ experiences with PARIS and other solutions These inputs were distilled to: Create a work plan and estimates with the implementation approach and timeline Document risks and considerations around deploying and transitioning operations to PARIS Draft for discussion

23 Participations PARIS Implementation & Residuals BPO – Greenlight deck
PARIS manages the range and complexity of scenarios and calculations employed by Participations & Residuals Area Observations ►Head-sheet, statement and backup schedule generation ►Powerful expression builder for Participations calculations ►Extensive Residuals rules library ►Can handle receipts/expenses from multiple sources ►Configurable GL account definitions for both departments ►Adjustments applicable to Participations ►By-season and multi-title reporting for Participations ►Wizard based non-financials setup to ease data entry and edits ►Upload capability on financial setup to eliminate entry (including adjustments) ►Upload capability on cast setups to minimize data entry ►Wide range of features entails steep learning curve ►Interface reconciliation, threshold and variance management tools ►Strong audit trails against record changes ►No statement versioning ►Payout calculations not linked to payment records Fit Flexibility Usability Controls Administration Participations Score % 81% 86% Average 83% Total Requirements 412 # of Requirements covered 311 Participations PARIS Implementation & Residuals BPO – Greenlight deck

24 Residuals departmental work metrics
10 Years Ago 5 Years Ago Last Year YOY increase Annual Residual Payments $150.4 $197.9 $237.7 5.80% Average increase over 5 years 31.58% 20.11% Number of Features Requiring Quarterly Reporting 945 1,206 1,538 6.28% 27.62% 27.53% Number of New Episodes of TV Series Requiring Set-up 1,165 1,602 2,140 8.37% 37.51% 33.58% Number of Titles with Quarterly New Media Payments 4,867 Features with Quarterly Reporting Net New TV Episodes requiring setup Titles with New Media Payments (Quarterly Payments) Participations PARIS Implementation & Residuals BPO – Greenlight deck

25 Participations departmental work metrics
Number of statements issued for 12 months ending Line of Business Oct, 2009 Oct, 2010 Oct, 2011 Oct, 2012 Television 9,016 9,388 10,458 10,001 Theatrical 2,929 4,712 3,385 2,985 Video 12,458 13,305 25,064 33,278 Merchandising 5 12 10 26 Revolution 586 557 551 552 Soundtrack 92 85 81 SPC 513 508 504 536 Total statements => 25,599 28,567 40,064 47,459 YOY increase 11.59% 40.25% 18.46% Participations PARIS Implementation & Residuals BPO – Greenlight deck


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