1. Hertfordshire County Council www.hertsdirect.org SHARP S implifying H ertfordshire A ccounting R esource P rocesses Presentation to the Efficiencies Panel Stuart Campbell – Head of Information Systems

2. Hertfordshire County Council www.hertsdirect.org Replaced old systems for existing users –Finance –Procurement –Human Resources -no previous system –Payroll (including schools) SHARP S implifying H ertfordshire A ccounting R esource P rocesses

3. Hertfordshire County Council www.hertsdirect.org OUR PARTNERS SAP Software Logica Systems Implementor Logica Computer Facilities ITNET Managed Financial Services SHARP S implifying H ertfordshire A ccounting R esource P rocesses

4. Hertfordshire County Council www.hertsdirect.org Also Includes –Invoice Processing –Purchasing Gateway –HR Administration Process SHARP S implifying H ertfordshire A ccounting R esource P rocesses

5. Hertfordshire County Council www.hertsdirect.org The Project is intended to have a major impact on Business Benefits Efficiency of the Business Meeting Your Promises Change SHARP S implifying H ertfordshire A ccounting R esource P rocesses

6. Hertfordshire County Council www.hertsdirect.org Business Benefits More support for front line services Support of the work life balance Investment Back office revolution Payback SHARP S implifying H ertfordshire A ccounting R esource P rocesses

7. Hertfordshire County Council www.hertsdirect.org Efficiency of Business Easier to work Freeing up time to manage Easier purchasing Simpler processes SHARP S implifying H ertfordshire A ccounting R esource P rocesses

8. Hertfordshire County Council www.hertsdirect.org Business Case Payback within 5 years (on target) £2.8m annual savings by 2007/2008

9. Hertfordshire County Council www.hertsdirect.org Change presents a number of challenges H ow we manage the –cultural changes –the business process change –the change in the nature of some jobs –re-skilling of the workforce –learning from previous experiences and build on it SHARP S implifying H ertfordshire A ccounting R esource P rocesses

10. Hertfordshire County Council www.hertsdirect.org What’s in it for the Council? –Improved delivery of services –Improved reporting –Improved Control –Access to information –More efficient –Modern working SHARP S implifying H ertfordshire A ccounting R esource P rocesses

11. Hertfordshire County Council www.hertsdirect.org SAP provide comprehensive systems SHARP S implifying H ertfordshire A ccounting R esource P rocesses

12. LOW EFFORT HIGH EFFORT HIGH BENEFITS LOW BENEFITS Purchasing Gateway School time sheets Employee Self Service RECORDS MANAGEMENT FURTHER H & S FUNCTIONALITY I Further occupational health roll-out PROPERTY MANAGEMENT DATABASE WAREHOUSE MANAGEMENT CASE MANAGEMENT LOGISTICS & DISTRIBUTION INVENTORY & STOCK COMMISSIONING CSF OUT OF COUNTY SCHOOLS HR & FINANCE DOCUMENT MANAGEMENT Manpower/portal/e-recruitment CSF FOSTER PARENT PAYMENTS Assesment software SAP invoice processing CALL CENTRE TRANSACTIONS CENTRE SHARED SERVICE CENTRE Business & Warehousing + KPI TIME RECORDING PROJECT/JOBS COSTINS PROPERTY MAINTENANCE Work scheduling managers Desktop Oracle/IRIS/CSFA interface with SAP CATALOGUE MANAGEMENTSales & Distribution Personnel development On-line expenses Training & Events Purchasing cards Impreset accounts SHARP Benefits Grid

13. Hertfordshire County Council www.hertsdirect.org Progress Update Core Implementation Nearly through our first year Few issues left to resolve Year end process to complete

14. Hertfordshire County Council www.hertsdirect.org Progress Update Training and Events Development complete Piloted to check functionality Extended pilot with core teams from April 2005

15. Hertfordshire County Council www.hertsdirect.org Progress Update Expenses on-line Development complete Piloting with Trading Standards TS to enter March 2005 claims onto system

16. Hertfordshire County Council www.hertsdirect.org Progress Update ACS Commissioning Workshops held Potential Solutions Identified Project Manager appointed

17. Hertfordshire County Council www.hertsdirect.org Progress Update Foster Parent Payments Project Manager appointed Low cost solution identified Removes ITNet processes

18. Hertfordshire County Council www.hertsdirect.org Progress Update Shared Services Centre Enabled by SHARP/SAP Removes duplication of back office activity Explored best practice and talked to suppliers Shaping next steps

19. Hertfordshire County Council www.hertsdirect.org Thank You Questions?