1. © Cambridge University Press 2012 AREA OF STUDY 2 UNIT 4 MANAGING PEOPLE AND CHANGE THE MANAGEMENT OF CHANGE

2. © Cambridge University Press 2012 Effective Change Management Strategies for reducing resistance to change can include: -Fear -Frustration -Helplessness -Isolation -Anger

3. © Cambridge University Press 2012 Effective Change Management Changing practices can leave employees feeling that they are unable to meet the challenges and create a level of insecurity amongst employees.

4. © Cambridge University Press 2012 Effective Change Management Strategies for effective change management: Provide constant feedback Change agent Clearly communicate reasons for change Identify restraining and driving forces Two-way communication Teamwork Allow staff to participate Delegate tasks Training and Development Gradually introduce changes

5. © Cambridge University Press 2012 Role of the Change Agent Change agents must consider the following when leading change: -Culture and history of the organisation -How best to explain the change fully -Strategies for communicating management expectations -How to implement the change gradually